Microsoft

Senior Service Engineer

Microsoft$119K — $234K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant field and 3+ years of technical experience in related engineering disciplines, or equivalent experience
  • 6+ years of professional service engineering experience, particularly with live production services
  • Hands-on experience administering M365 at scale, utilizing Graph and PowerShell for automation
  • Familiarity with AI capabilities in M365, especially Microsoft 365 Copilot and governance tools
  • Strong security mindset with a focus on data access controls and audit coverage
  • Proficiency in automation coding (PowerShell, Python, C#, TypeScript) and collaboration with software engineering teams
  • Experience in multitenant operations and governance

Responsibilities

  • Administer A365 across various internal tenants, focusing on configuration and policies
  • Oversee AI capabilities in M365, including Copilot and governance
  • Define operational requirements and implement them through automation and policy as code
  • Monitor and manage admin surfaces for health signals and incident response
  • Collaborate with M365 teams on changes impacting admin and AI control planes
  • Utilize senior judgment in design and mentorship of junior team members
  • Engage with security teams to ensure multitenant governance compliance

Benefits

  • Comprehensive health coverage
  • Professional development and training opportunities
  • Flexible work arrangements
  • Participation in employee stock purchase plan
  • Generous paid time off and holiday schedule
  • Retirement savings plan contributions
Full Job Description
Responsibilities
  • You will administer A365 across many internal tenants: tenant configuration, admin policy, and operation of the M365 admin control plane.
  • You will administer AI capabilities in M365: Microsoft 365 Copilot admin controls, Copilot Studio governance, agent and connector permissions, Graph based data access boundaries, and AI usage and audit telemetry.
  • You will define baselines, policy, and operational requirements; partner with SWE to drive automation, policy as code, and drift detection that implement them across the fleet.
  • You will operate the admin and AI surfaces: monitor health and risk signals, triage incidents, and respond on call for what you own.
  • You will interface with M365 workload teams to land changes the admin and AI control planes depend on; partner with Copilot and security teams on multitenant governance requirements.
  • You will apply senior Individual Contributor (IC) judgment in design and operational review; mentor SEs on the team.


Qualifications

Required Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
    • OR equivalent experience.

Preferred Qualifications:
  • 6+ years of professional service engineering experience, with significant time owning live production services.
  • Hands on experience administering M365 at scale, including operating Microsoft Graph and PowerShell based admin tooling and policy automation.
  • Working familiarity with administering AI capabilities in M365 (Microsoft 365 Copilot admin controls, Copilot Studio, Graph data access governance) or transferable experience administering new SaaS admin surfaces as they emerged.
  • Security mindset applied in practice: data access controls, least privilege admin patterns, audit coverage, and secure by default operations.
  • Comfortable reading and contributing to automation code in PowerShell, Python, C#, or TypeScript, and partnering effectively with SWE owners of that automation.
  • Experience designing, instrumenting, and operating live services with on call ownership.
  • Multitenant operations experience: enforcing baselines, detecting drift, and remediating across many M365 tenants.
  • Experience governing Microsoft 365 Copilot and Copilot Studio at scale: agent lifecycle, connector permissions, data access boundaries, and usage telemetry.
  • Experience with Purview (DLP, retention, eDiscovery) where it intersects the admin surface.
  • Experience with Geneva, IcM, Kusto, or comparable telemetry and live site tooling.

#MSD
#MSDJOBS

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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