Raytheon Technologies

Senior Service Desk Technician (Onsite)

Raytheon Technologies$58K — $111K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • CompTIA (A+ and/or Network+) Certifications or eligible for certification.
  • 5+ years of experience supporting end user computers and IT devices.
  • AA/AS degree with 6 years of relevant experience or a Bachelor's degree with less than 2 years.
  • Ability to obtain and maintain a U.S. government issued Secret clearance, U.S. citizenship required.

Responsibilities

  • Provide equipment and software support for all employees.
  • Coordinate repair, installation, or replacement of IT assets.
  • Maintain and deploy system images for computing devices.
  • Provision and update mobile devices for employee use.
  • Manage user accounts and permissions within Active Directory.
  • Keep track of inventory for parts and equipment.
  • Document and improve IT processes and procedures.

Benefits

  • Medical, dental, and vision insurance.
  • Three weeks of vacation for new hires.
  • Generous 401(k) plan with employer matching and retirement contributions.
  • Tuition reimbursement and Student Loan Repayment Program.
  • Life insurance and disability coverage available.
Full Job Description

Date Posted:

2026-06-25

Country:

United States of America

Location:

US-MD-FULTON-8170 ~ 8170 Maple Lawn Blvd ~ MAPLE LAWN, Ste 190, 200 & 300

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required after day 1

Solipsys is a wholly-owned subsidiary of Raytheon Missile and Defense (RMD) and Raytheon Technologies (RTX) and an industry leader in the development of integrated C4I Network Centric Defense System solutions for both the Domestic and International DoD. Our Digital Technology (DT) Team is growing and searching for an enthusiastic, collaborative, and dedicated team member to be part of the Raytheon Solipsys Desktop Support Team under Information Technology.

As a member of the team, you will be responsible for supporting the compute needs of all employees and be their first point of contact to ask questions on how to use existing IT equipment in the organization, including laptops, desktops, phones (desktop and mobile), conference room AV systems, and printers.  Additionally, you will be involved in the backend support of all technologies used in the company and working with fellow members of the Information Technology department to support and recommend new technologies for use in the organization.

Strong communication and interpersonal skills are critical to convey information in a tactful manner and at the technical proficiency of the audience and keeping up to date with current technology trends and future innovations.

This position is onsite located in Fulton, Maryland.

What You Will Do:

• Provide support for computing equipment, software, mobile devices, and other technologies used by the employees.

• Coordinate repair, installation, or replacement of equipment and software.

• Maintain, update, and deploy system images.

• Maintain, update, and provision mobile devices.

• Create, update, remove accounts and permissions within an Active Directory environment.

• Maintain parts, equipment, and software inventories.

• Account for all work in an ITSM platform, including status and resolution/root cause.

• Document, maintain, and improve processes and procedures.

• Stay up to date with current technology innovations.

• Perform other duties as assigned.

Qualifications You Must Have:

  • CompTIA (A+ and/or Network+) Certifications or eligible to achieve certification.
  • Minimum of 5 years of prior relevant professional experience building, maintaining, and supporting end user computers, phones, and other information technology devices/systems.
  • Typically requires: AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience. 
  • The ability to obtain and maintain a U.S. government issued secret clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

  • Highly motivated with the ability to provide creative solutions to complex problems
  • Ability to lift up to 25 lbs. for racking or transporting equipment
  • Ability to communicate well in oral and written form
  • Self-driven and highly motivated with strong problem-solving skills
  • Experience professionally supporting Virtualization environments
  • Experience professionally supporting Windows and Linux environments
  • Active Secret Security Clearance

What We Offer :

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes: 

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance         
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  •  And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 58,400 USD - 111,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

About Raytheon Technologies

Raytheon Solipsys, a wholly-owned subsidiary of the Raytheon Company, is an industry leader in the development of integrated Command and Control (C2) Network-Centric solutions for the Domestic and International DoD and Homeland Security. Through proven systems and software engineering practices, built on the invention and application of innovative technologies, they deliver the C2 infrastructure necessary to effectively control security/military forces in any environment. Their reliable solutions assure information superiority, increased shared awareness, deep sensor reach, aircraft control, air defense, disaster management, and time-critical decision making.

Raytheon Technologies Careers

Join the innovative world of Raytheon Technologies, a leader in aerospace and defense, where we offer unparalleled job opportunities in an environment that champions diversity, leadership, and professional growth.

Work You’ll Do

At Raytheon Technologies, you’ll be part of a company that values innovation and leadership. Our team is dedicated to solving some of the most complex challenges in aerospace and defense, making significant impacts worldwide. With a culture that fosters diversity and inclusion, you will collaborate with some of the brightest minds in the industry.

Transform Your Career

Step into a role that harnesses your skills and propels your career to new heights. Raytheon Technologies is not just about thinking big but making those big ideas happen. We provide robust career development opportunities that include comprehensive training and development programs, leadership workshops, and continuous learning through our internal platforms.

Innovate and Lead

Join our team of over 60,000 professionals globally, who are not only experts in their fields but are also driven by a passion for innovation and excellence. At Raytheon Technologies, you are positioned at the forefront of the industry, where your work directly contributes to groundbreaking advancements in technology and defense.

Internship and Employment Opportunities

Whether you’re starting your career or looking to advance, Raytheon Technologies offers a range of employment and internship opportunities that can help you achieve your professional goals. Our internships provide a solid foundation of skills and experiences, while our full-time positions offer a path to personal and professional growth within the company.

Benefits and Culture

Our employees enjoy a competitive package of benefits and rewards that reflect their invaluable role in our company. From health and wellness programs to performance bonuses and flexible working conditions, we ensure our team members are well taken care of.

Networking and Professional Development

At Raytheon Technologies, networking and professional development are part of our DNA. We encourage our employees to engage in internal and external networking events, leadership training, and diversity initiatives that enhance their career journey.

Join Our Team

Explore the numerous positions available that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Prepare for Your Future

Ready to apply? Enhance your resume and prepare for your interview with our comprehensive support tools and resources. Discover the exciting and rewarding career opportunities that await at Raytheon Technologies.

SEARCH RAYTHEON TECHNOLOGIES JOBS

Join us in our mission to create a safer future and be a part of a team that values integrity, excellence, and teamwork. At Raytheon Technologies, your career is just the beginning of a lifelong journey of professional and personal growth.
Learn more about Raytheon Technologies
Size
14,771 employees
Market Cap
$32,494
Industry
Founded
1922
NASDAQ

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