ICF is seeking a Senior Scrum Master / Business Analyst to support a complex federal ServiceNow program with multiple workstreams and a fast-moving Agile delivery cadence. This role blends strong Scrum Master leadership with business analysis discipline, helping the team stay organized, remove blockers, shape requirements, and deliver high-quality increments across development, sustainment, migration, and release support activities.

The ideal candidate is an experienced servant leader who can guide Agile ceremonies, coach delivery teams, and keep work flowing while also partnering with stakeholders to define requirements, clarify priorities, and translate mission needs into actionable backlog items. This role requires someone who is equally comfortable at facilitating stand-ups and sprint ceremonies as they are documenting user stories, acceptance criteria, workflows, and process changes.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours. Preference to candidates who live in the Washington DC metro area.

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do

• Lead and facilitate Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives

• Coach delivery teams on Scrum practices, Agile discipline, and continuous improvement

• Help estimate story complexity, identify dependencies, and support sprint commitment decisions

• Partner with stakeholders and technical teams to gather, analyze, and document requirements

• Translate business needs into epics, features, user stories, acceptance criteria, and supporting documentation

• Support multiple workstreams by coordinating priorities, blockers, risks, and cross-team dependencies

• Work closely with developers and testers to support release readiness, user acceptance testing, and defect triage

• Support workflow updates, incident handling improvements, reporting needs, and access/control changes as requirements evolve

• Assist with migration-related planning, data validation, and coordination of transition activities

• Maintain backlog hygiene and ensure work items are clear, traceable, and aligned to delivery goals

• Promote strong communication across business users, product leads, technical teams, and leadership

• Support continuous integration, automated testing, and release governance practices where applicable

What You Must Have

• Must be a U.S. Citizen and hold an active Top Secret clearance due to federal contract requirements

• Bachelor's degree in a relevant field

• 6+ years of experience in Agile delivery, Scrum Master leadership, business analysis, or a related role

• 6+ years of experience facilitating stand-ups and other Agile ceremonies

• 6+ years of experience supporting requirements elicitation, user stories, and acceptance criteria development

What We Would Like You To Have

• Certified ScrumMaster certification from an accredited institution

• Demonstrated Scrum Master and/or Business Analyst Team Lead experience on multiple project or program engagements

• Experience supporting test planning, user acceptance testing, and defect follow-up

• Familiarity with continuous integration and testing practices and principles

• Strong written and verbal communication skills across technical and non-technical audiences

• Excellent interpersonal skills, including organization, team building, issue resolution, and customer relationship management

• Demonstrated experience supporting multiple Agile software development teams or workstreams

• Experience supporting ServiceNow or another enterprise workflow platform

• Experience with business process analysis, workflow mapping, or operational process improvement

• Experience supporting data migration, role/access control changes, or workflow modernization efforts

• Experience with Agile tools such as ServiceNow, Jira and Confluence, or similar collaboration platforms

• Experience working with service management, incident management, and release coordination

• Exposure to DevSecOps, continuous delivery, or scaled Agile environments such as SAFe

• Experience mentoring junior analysts or Scrum team members

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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$98,614.00 - $167,644.00

Nationwide Remote Office (US99)