Req ID: 372888
We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, South Carolina (US-SC), United States (US).
We are currently seeking a
Senior SCADA Support Engineer (MICS) to join our team in
Gray Court, SC.
Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams.
The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders.
- Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
- Act as SPOC for Incident, Change, and Problem Management processes.
- Perform root cause analysis, troubleshooting, and issue resolution.
- Lead coordination across business users, global IT teams, rollout teams & development teams.
- Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
- Gather, analyze, and document requirements for enhancements and change requests.
- Participate in and support test management, including defect tracking and validation.
- Drive execution of small orders and work packages within larger initiatives.
- Maintain documentation for risks, defects, and continuous improvement opportunities.
- Track and report license usage and system lifecycle information where applicable.
- Provide on-demand support (including occasional weekends) as required.
Qualifications- 5+ years of experience in SCADA systems (MICS preferred).
- 3+ years of experience with MS SQL databases.
- 3+ years of experience in SCADA rollout and configuration.
- 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned).
- 7+ years of experience in L1/L2 production support environments.
- 5+ years of experience working with globally distributed teams.
