Job Posting: Senior Salesforce Platform Administrator
Location: Portland, Oregon
Hiring Range: $100,200-$117,000 per year
Position Type: Regular, Full-time, Exempt
Job Summary and Responsibilities:The Senior Salesforce Administrator is responsible for the strategic administration, optimization, and ongoing management of the Oregon Community Foundation's integrated enterprise system, comprised of Salesforce and Sage Intacct platforms, to support organizational goals and business operations. This role ensures system integrity, data accuracy, and user adoption by designing scalable solutions, maintaining configurations, and implementing enhancements aligned with evolving business needs.
The position serves as a key liaison between business stakeholders and technical teams, translating requirements into effective system functionality while driving process improvements, reporting capabilities, and automation. Additionally, the Senior Salesforce Administrator provides oversight, training, and support to ensure the platform is leveraged efficiently, securely, and in accordance with OCF protocols and industry best practices.
A. System Administration and Optimization: Percentage of Time: 40%- Manage all aspects of Salesforce user and license management including roles, profiles, permissions, public groups, OWD, and sharing rules.
- Identify unused or underutilized platform features.
- Data management to improve Salesforce data quality, implementing rules and automation as needed
Monitor and improve user adoption. - Salesforce and integrated enterprise project management.
- Proactive system maintenance, including security reviews, release updates, in collaboration with information technology team.
B. Business Process Optimization Percentage of Time: 30%- Serve as the primary Salesforce subject matter expert for the foundation.
- Partner with staff across departments (development, donor services, finance, and program teams) to understand workflows and pain points.
- Translate business requirements into reporting solutions that improve efficiency and effectiveness.
- Oversee documentation protocols, configurations, and customizations for organizational knowledge management.
- Provide training and support to staff in conjunction with the information technology team to maximize Salesforce adoption and effectively use the tool.
- Communicate technical concepts in plain language to non-technical stakeholders.
- Assist with creating the Salesforce platform roadmap and defining priorities, liaising with stakeholders.
- Own the communication of platform changes to end users and stakeholders.
- Oversee and manage user support ticketing system.
- Develop content and provide ongoing user training.
- Ensure technical system documentation is consistent and current.
C. Advanced Configuration and Automation Percentage of Time: 25% - Salesforce configuration changes, including (but not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
- Understanding of basic triggers/Apex code.
- Management of integrated applications and third-party suppliers.
- Salesforce sandbox environment management in collaboration with the information technology team.
Supervisory Responsibilities Percentage of Time: 5%- Guide, support, coach, and supervise Database Manager and oversee all data management and reporting functions.
- Participate in trainings and opportunities for collaboration with other leadership team members
Cultural Values: In addition to the specific job requirements for each position, staff are expected to embody cultural values to support OCF's mission,
Be People-centered and lead with trust,
Pivot for Purpose and adapt quickly, and
Dig into Hard Things to solve tough problems.
Qualifications: Required Education and Experience:- Bachelor's/Postgraduate degree in computer science, business, or similar discipline, from a 4-year accredited institution.
- Six years' hands-on Salesforce Administration experience.
- Salesforce Nonprofit Cloud experience preferred.
- Certified Salesforce Administrator.
- Experience with complex integrations.
- Senior level project management experience.
- Additional Salesforce certifications a plus (e.g. Advanced Administrator, Platform App Builder, Nonprofit Cloud, Marketing Cloud Account Engagement).
Required Professional Competencies:- Proven ability to analyze, design, and optimize processes utilizing the Salesforce platform.
- Possesses a proactive attitude to platform enhancements.
- Experience designing scalable, best-practice solutions.
- Excellent relationship-building and customer service skills.
- Ability to liaise with stakeholders at all levels.
- Translating requirements into technical solutions.
- Experience with change management and governance.
- Training end users and key stakeholders.
- Technical documentation creation and oversight.
- Experience implementing Salesforce configuration changes.
- Demonstrates continued personal/professional development.
- Proficiency with problem solving and analysis utilizing a methodical approach to identify issues and find appropriate solutions.
- Project management expertise, including the ability to create an implementation/roll out plan, identify milestones and timelines, track and manage deliverables.
- Demonstrated self-initiative, time management skills, an ability to work independently, and a willingness to improve or enhance responsibilities of the position.
- Possess cultural agility skills necessary to work effectively with diverse people, teams and communities.
- Demonstrate experience in equity, bridging and belonging.
Travel Travel may be required to meetings within the state of Oregon, sometimes requiring overnight stay. Attendance at out-of-state conferences and industry meetings may also require overnight stays.
A valid driver's license is required.
Compensation and Benefits:- Hiring Range: $100,200-$117,000, depending on experience.
- Salary offers are determined in conjunction with an internal pay equity assessment. This initial hiring range reflects our starting offer based on your skills and experience. It's important to note that this is just the beginning; our overall salary structure offers additional opportunities for growth and advancement based on performance and development within the role, as well as resources available.
- This is a full-time, exempt position.
- Benefits include paid time off, medical, dental, vision, 401k, disability and life insurance, employee assistance plan, volunteer leave, and professional development opportunities.
Encouragement to Apply:Studies show that women and people of color are less likely to apply for jobs unless they believe they meet all the qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to think broadly about your background and qualifications and apply.
How to Apply:Submit a cover letter and resume online at oregoncf.org/about/careers.
