Intuit Inc

Senior Sales Technology Operations Analyst

Intuit Inc$100K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in Sales Operations or Technical Operations role
  • Experience administering enterprise SaaS tools in sales
  • Strong data analysis skills with Excel/Google Sheets expertise
  • Excellent communication skills for translating technical concepts
  • Experience managing license governance for 500+ users
  • Ability to thrive in a high-volume, multi-stakeholder environment
  • Familiarity with identity management and IT ticketing systems

Responsibilities

  • Manage end-to-end license lifecycle for sales tech tools
  • Provide Tier-2 technical support for platform integration issues
  • Create dashboards and reports on license utilization and trends
  • Act as a subject-matter expert for sellers and marketing teams
  • Collaborate with cross-functional partners on systemic issues

Benefits

  • Comprehensive benefits package
  • Strong pay-for-performance rewards
  • Eligibility for cash bonuses and equity rewards
  • Focus on fair pay through regular compensation comparisons
Full Job Description
The Sales Tech Ops Analyst is a critical operational and analytical role within Intuit's Sales Tech Innovations team. This individual serves as the primary day-to-day administrator, license steward, and technical support escalation point for Intuit's enterprise sales technology ecosystem - spanning conversation intelligence, scheduling, sales engagement, outbound dialing, content enablement, and identity management platforms.

This role combines hands-on technical administration with data analytics and stakeholder-facing support across Sales, Enablement, Marketing, and cross-functional operations teams. The analyst acts as a subject-matter expert and trusted partner across multiple business units (SMB, Mid Market, Accountant, Money, INTL, QB Capital, PTG, and MC) - ensuring sellers have the right tools, the right access, and the right data to execute effectively.

Responsibilities
  • License Governance & Access Administration - Own end-to-end license lifecycle management (provisioning, repurposing, offboarding) across the sales tech stack; conduct monthly and ad-hoc license audits; track license pools by business unit and enforce purchase limits and SLAs; triage and resolve access requests applying role-based controls across Gong, Outreach, Seismic, Chili Piper, LinkedIn Sales Navigator, Orum, and others; partner with CRM Ops and EIM/EIAM on ServiceNow RITM provisioning.
  • Technical Support & Incident Response - Serve as Tier-2 escalation via the #sales-tech-ops-tickets channel; diagnose cross-platform configuration and integration issues (Gong + Zoom + Chili Piper, Outreach + Salesforce sync, Orum + CCP dialer); lead real-time incident response for platform outages including stakeholder comms and vendor coordination; manage GitHub PRs for backend tooling configs.
  • Utilization Analytics & Reporting - Build dashboards and reports surfacing license utilization, adoption trends, and inactive users; conduct multi-source analyses (Outreach ~1,100 users, LinkedIn Sales Navigator, Orum, Gong, Chili Piper); design stakeholder-ready deliverables that drive license optimization and spend decisions.
  • Stakeholder Enablement & Communication - Act as primary SME for sellers, leaders, TASPAs, enablement, and marketing; author and maintain how-to guides, troubleshooting playbooks, and FAQ libraries; enforce proper intake and redirect misrouted requests; communicate broadly during incidents with clear status and ETAs.
  • Cross-Functional Collaboration & Project Support - Partner with CRM Ops, EIAM/EIM, Enablement, and vendors on systemic issues and change management; support go-lives and hypercare for new platform rollouts; contribute to tool evaluation and selection; maintain SSO/SAML hygiene.


Qualifications
  • 4+ years in Sales Operations, Sales Technology, or a related Technical Operations role
  • Demonstrated experience administering enterprise SaaS tools in a sales environment (Gong, Outreach, Salesforce, or equivalents)
  • Strong data analysis skills with proficiency in Excel/Google Sheets and experience building dashboards and utilization reports
  • Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
  • Experience managing license governance, user provisioning, and access controls at scale (500+ users)
  • Comfortable operating in a high-volume, multi-stakeholder support environment with competing priorities
  • Familiarity with SSO/SAML identity management and IT ticketing systems (ServiceNow or equivalent)

Preferred
  • Gong administration (POC admin level) and conversation observer configuration
  • Familiarity with Chili Piper routing logic and workspace management
  • Experience supporting go-live launches for net-new sales tools with a distributed workforce
  • Proficiency building HTML dashboards or interactive reports (Chart.js, React, or similar)
  • Working knowledge of Salesforce reporting and object model
  • Experience with GitHub-based configuration management workflows
  • Prior exposure to Intuit's sales technology ecosystem (Orum, Seismic, Outreach, etc.)

Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

SEARCH INTUIT JOBS

READ CAREERS BLOG

At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ

Similar Jobs

More Jobs at Intuit Inc

More Business Services Jobs

Find similar Senior Sales Technology Operations Analyst jobs: