Job Title: Senior Sales Representative / Strategic Account SpecialistJob DescriptionThe Senior Inside Product Support Representative / Strategic Account Specialist is a Senior, customer-facing sales role focused on managing strategic and high-value accounts, leading complex quoting and technical consultations, and driving profitable growth. This position serves as a trusted advisor to customers, providing advanced product support recommendations, protecting margins, and owning high-value opportunities from identification through fulfillment. The role also strengthens overall team capability through mentoring, cross-functional collaboration, and leadership in process improvement initiatives.
Responsibilities- Manage assigned strategic, high-value, and national customer relationships, developing and executing account growth plans.
- Lead complex quote development, including pricing coordination, sourcing, and opportunity management from initial identification through order fulfillment.
- Provide consultative parts and product support recommendations based on customer equipment, applications, operating needs, and lifecycle requirements.
- Drive profitable account growth through cross-selling, upselling, stocking strategies, targeted promotions, and proactive opportunity development.
- Protect margins by applying disciplined pricing practices, evaluating commercial risk, and escalating exceptions when appropriate.
- Serve as a primary resource for high-impact customer issues involving parts availability, substitutions, obsolete components, technical clarification, and fulfillment risk.
- Conduct structured follow-up on strategic quotes, pipeline opportunities, backlog, and customer commitments to ensure timely closure and customer satisfaction.
- Maintain complete and accurate documentation in Salesforce, providing clear visibility into account activity, pipeline status, next steps, and forecasted opportunities.
- Partner closely with leadership, outside sales, service, purchasing, operations, e-commerce, and vendors to support customer initiatives and product-line strategies.
- Identify market needs, parts gaps, inventory opportunities, supplier opportunities, and potential areas for product-line expansion.
- Support customer business reviews, account planning sessions, and strategic growth conversations with key stakeholders.
- Mentor Level 1 and Level 2 representatives, sharing expertise in products, systems, pricing, and sales processes to elevate team performance.
- Lead or support process improvement initiatives that enhance customer responsiveness, quote conversion rates, margin performance, and operational execution.
- Act as a technical go-to resource for complex issues, including older equipment and trucks, providing guidance and solutions over the phone.
- Communicate effectively with field personnel whose trucks are down, assist with diagnostics, identify required parts, and coordinate prompt shipment.
- Perform diligent quote follow-up to convert opportunities into sales and strengthen customer relationships.
- Identify upselling opportunities within existing accounts and pursue new business through targeted business development efforts.
- Train internal team members on technical topics, products, and processes to build internal capability and reduce reliance on external support.
Essential Skills- 7 or more years of progressive experience in parts sales, product support, industrial distribution, truck equipment, aftermarket sales, or a closely related field.
- Demonstrated success managing key accounts, high-value quotes, complex customer issues, and driving profitable sales growth.
- Strong knowledge of pricing strategies, margin management, sourcing practices, order fulfillment processes, and account development techniques.
- Advanced technical proficiency related to mechanics, trucks, fuel, lubricants, and associated equipment, with the ability to support customers over the phone on complex issues, including older trucks.
- Proven ability to provide consultative sales and product support, including diagnostics, parts identification, and solution recommendations.
- Excellent written and verbal communication skills, with strong negotiation, organizational, and customer presentation abilities.
- Advanced proficiency with CRM systems, particularly Salesforce, including opportunity management and account documentation.
- Proficiency with ERP systems and Microsoft Office applications to manage quotes, orders, and customer information.
- Ability to operate as a strategic, sales-facing professional who can identify upselling opportunities and develop new business.
- Capability to mentor and train internal team members, sharing technical and sales-process knowledge.
- Experience working effectively in a remote environment, managing time, priorities, and customer interactions independently.
Additional Skills & Qualifications- Associate or bachelor's degree preferred, or equivalent relevant work experience.
- Experience supporting national accounts, fleets, equipment dealers, rental customers, or multi-location organizations.
- Deep knowledge of aftermarket truck equipment, fluid power, industrial parts, or related technical product categories.
- Experience mentoring employees, supporting onboarding, or leading cross-functional improvement projects.
- Experience with Salesforce CRM, e-commerce platforms, vendor development, and strategic sourcing initiatives.
- Strong business development mindset, with the ability to bring in new clients while expanding relationships with existing customers.
Work EnvironmentThis is a 100% remote role with a strong preference for candidates located in the Central Time Zone to help bridge coverage between East and West Coast teams.
Job Type & LocationThis is a Permanent position based out of Dallas, TX.
Pay and BenefitsThe pay range for this position is $100000.00 - $115000.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
can provide internal package
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Sep 28, 2026.
