Senior Sales Manager to join our team!
JOB DUTIES AND RESPONSIBILITIES - Responsible for learning the hotel brand and strategy
- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Develop a working knowledge of the operations of the hotel, including food and beverage, guest services, reservations
- Develop a complete knowledge and ensure adherence to company sales policies and SOPs
- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Manage group or business travel accounts in assigned market segments to maximize business potential
- Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
- Negotiate contracts according to company standards
- Responsible for obtaining appropriate approvals for contracts per SOP (airlines, major sporting events, etc...)
- Manage and execute RFP Season Annually by facilitating the process in conjunction with the GM and/or Sales Manager
- Approves rates and space release in absence of DOS within established guidelines under the direction of GM, RDOS, RDRM
- Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
- Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
- Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
- Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
- Attends property specific receptions to generate leads and interact with customers
- Organize and execute local area blitzes
- Utilizes prospecting tools such as Hotelligence to full potential to uncover new potential markets, accounts, etc.
- Reviews daily arrivals to identify potential new accounts and to recognize guests of existing accounts
- Actively set seasonal promotions for targeted local accounts and Global Accounts
- Partners with National Sales Representatives to maximize hotel revenue from Global Account
- Presents to travel agencies that book or influence travel for accounts
- Establishes relationships with local businesses and organizations and is an active member in local industry associations
- Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
- Provide prompt and accurate responses to all client requests for proposals and information
- Consistently meet or exceed sales goals including predetermined revenue and sales activity
- Completes daily/weekly/monthly reports as directed by the DOS/GM
- Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
- Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS
- Communicates any product or service issues to DOS or GM
- Work client-related special events
- Abides by Prime Time Selling hours
- Participates in MOD program as required
- Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE - Minimum of High School education, post-high school education preferred
- Minimum of two (2) years in hotel service role or sales experience preferred
KNOWLEDGE, SKILLS AND ABILITIES - Outgoing personality
- Always maintains a professional image through appearance and dress
- Ability to work collaboratively with hotel service team in providing exceptional customer service
- Clear, concise written and verbal communication skills
- Demonstrate ability to achieve sales goals
- Proactive sales approach; assertive and fast paced, driven to succeed
- Excellent time management skills
- Understands need time strategy as developed by Revenue Management
- Must have flexible work hours that may include evenings, weekends, and holidays
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
