Visa Inc

Senior Risk Operations Analyst

Visa Inc • $124K — $210K *
Atlanta, GA 30349In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of work experience with a Bachelor's degree or equivalent experience with higher degrees (PhD, MBA, JD)
  • Experience in a 24/7 Operations Center environment
  • Knowledge of transaction processing and payment systems
  • Understanding of networks, risk management, and digital forensics
  • Prior experience in data analytics and visualization tools
  • Willingness to respond during non-standard hours
  • Passion for fraud schemes and cybercrime investigations

Responsibilities

  • Monitor and respond to custom-built solutions for fraud detection
  • Escalate incidents to appropriate teams based on identified threats
  • Identify improvements in incident handling and operational efficacy
  • Coordinate with regional Risk groups during alerts and events
  • Assess impacts of major incidents and communicate effectively
  • Serve as a Subject Matter Expert on Visa's fraud alert platforms
  • Compile reports on incident response success metrics
  • Collaborate with teams during fraud events for data-driven decisions

Benefits

  • Medical, Dental, Vision coverage
  • 401(k) plan
  • Flexible Spending Account/Health Savings Account
  • Life Insurance
  • Paid Time Off
  • Wellness Program
Full Job Description
Job Description

The Senior Risk Operations Analyst is a high visibility and demanding role, responsible for monitoring and review of fraud alerts actioned by the Risk Operations Center team within the Payment Fraud Disruption organization at Visa. This position is responsible for identification and mitigation to any risk or fraud attack affecting Visa's clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. The Senior Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.

Note: This position requires shift work

Primary responsibilities:
  • Monitor and respond to a wide variety of custom built in house solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
  • Ensure that incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
  • Determine opportunities for incident handling improvements and increase operational efficacy
  • Coordinate incident handling with regional Risk groups take decisive action on events, alerts etc.
  • Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
  • Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
  • Develop and drive metrics for operations and validate the accuracy of these metrics
  • Compile reporting on internal incident response measures of success
  • Collaborate with the Payment Fraud Disruption team during fraud events to provide real time status and data driven decision making
  • Take on and drive to completion varying risk projects


Secondary Responsibilities:
  • Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
  • Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
  • Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing and disrupting cybercrime and fraud threats to the global payments ecosystem
  • Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality


This position is a Hybrid role to be located in either our Atlanta, GA or Austin, TX office locations

Qualifications

Basic Qualifications:
  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
  • Proven experience collaborating in a team within a 24x7 Operations Center
  • Knowledge of transactions, systems processing transactions and overall transaction process
  • Understanding of networks, risk management, network security, digital forensics, and security operations
  • Prior experience with data analytics, visualization tools and concepts
  • Ability to respond after-hours, weekends and holidays to major fraud events
  • Passion for fraud schemes and cybercrime investigations
  • Understanding of payments process and cybercrime and fraud techniques
  • Design reports with meaningful trends and fraud stats


Preferred Qualifications:
  • 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • 8+ years of experience in payment card or cybersecurity industry, payment card investigations, cybercrime fraud and/or Red team testing
  • Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
  • Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
  • Analysis of cyber threat intelligence and fraud intelligence
  • Undergraduate degree or commensurate experience required, graduate degree preferred
  • CISSP, CHFI, CEH, GIAC certifications


Information for US Applicants
For roles located in the US, the estimated salary range for this position is $124,300 to $210,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

About Visa Inc

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Visa Inc Careers

Join the global team at Visa Inc, a leader in digital payments, and propel your career forward with a company known for innovation, leadership, and a commitment to diversity and growth. At Visa, we are not just a payments company; we are an engine for progress, powering inclusive and sustainable commerce worldwide.

Work You'll Do

At Visa Inc, you'll be part of a dynamic team that's dedicated to making a difference. Whether you're looking for job opportunities in technology, marketing, finance, or customer service, Visa offers a range of positions that allow you to contribute to our mission of connecting the world through the most innovative, reliable, and secure payment network.

Innovate and Lead

Join a culture of innovation where your ideas can change the way the world pays and moves money. With Visa, you'll work alongside industry experts to develop solutions that enhance customer experiences and drive economic growth. Our leadership is committed to providing you with the tools and training needed to excel.

Grow Your Career

Visa Inc is committed to the professional growth of every team member. With comprehensive benefits, competitive employment packages, and opportunities for advancement, Visa empowers you to shape your career path. From internships to leadership roles, the potential for growth is limitless.

Diversity and Inclusion

At Visa, we believe our strength lies in our diversity. We are dedicated to fostering an inclusive environment where everyone is respected, and every voice is heard. Through diversity training and a commitment to equitable hiring practices, we ensure that all team members have the opportunity to succeed.

Networking and Professional Development

Enhance your skills and expand your professional network through Visa’s global community. Participate in networking events, workshops, and seminars that are designed to bolster your industry knowledge and connect you with professionals across the globe.

Benefits and Culture

Visa Inc values the well-being of its employees. Enjoy a robust package of health, financial, and lifestyle benefits that support you and your family. Our culture promotes work-life balance, encourages curiosity, and supports the continuous pursuit of knowledge and excellence.

Join Our Team

Explore the exciting job opportunities at Visa Inc and discover how your skills and passions align with our mission. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding career journey.

Stay Connected

Keep up to date with the latest at Visa Inc: - **Search Visa Jobs**: Find open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. - **Read Careers Blog**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await. At Visa Inc, your career is a journey of endless possibilities. Join us and be part of a team that is transforming the future of payments.
Learn more about Visa Inc
Size
21,500 employees
Market Cap
$387 billion
Industry
Finance & Insurance
Net Income
$10.7 billion
Founded
1958
5 Year Trend
+9.8%
Revenue
$21.4 billion
NASDAQ
V
* Ladders Estimates

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