While reporting to the Customer Service Team Lead, the Senior CSR - Inside Sales will partner with the sales, supply chain and manufacturing organizations as part of a cross-functional Customer Service Team to facilitate daily interactions with customers. Actively engages in growing sales, creating Customer value through daily execution of quotes, manufacturing specifications, sales management and on-time delivery. What you'll be doing: • Serve as point person for Clear Spider cloud-based VMI system for Converting customers • Coordinate all implementations between Sonoco support personnel and customers support personnel and the implementation of Clear Spider. • Travel to customer sites as needed to support Clear Spider training and start up • Assist in the system development of new locations as more accounts are onboarded • Manage daily requirements via communication with customers in support of system's needs. • Correspond daily as needed with customers to manage inventories. • Review, determine daily / weekly order needs and communicate orders to CSRS to be entered into the system. • Responsible for reconciling inventory and negotiation with customers on difference of inventory. • Provide support for parts creation working with Account Reps and CSRs to extract required info to be entered into various systems within Sonoco for the creation of new items / parts. • Work with the customers and account owners to derive accurate attributes needed to be entered into Sonoco systems. • Analyze and make recommendations to customers for opportunities to consolidate items and parts based on common product attributes and plant capabilities • Support strategic partnership between Plant Managers, Manufacturing Directors and Sales Directors supporting continuous improvement and project management activities • Travel to plants and customer sites as needed to support relationship development and project work • Backfill and support existing Pricing Coordinator on all pricing activities. • Field all pricing questions, needed data implementation, and questions when the Pricing coordinator is unavailable. • Manage, communicate, and track all Pricing needs in the absence of the Pricing coordinator. • Fill in for other Customer Service Representatives on the team for vacation coverage and absences This position is located in Charlotte, NC. We'd love to hear from you if: • Bachelors degree or equivalent work experience • You have well-polished written communications and verbal skills • At least 3 years experience in customer service in a manufacturing environment • Experience with managing inventory, reviewing item consumption, and recommending replenishment levels • Experience analyzing product pricing and margins • Familiarity with converted products items and part characteristics is a plus • You have the ability to multi-task in a fast-paced work environment and have good follow-up • This position will require occasional work after normal business hours or over weekends to support 24/7 manufacturing facilities. • Travel approximately 15%-20% Compensation: The annual base salary range for this role is as follows: $88,000 - $99,000 At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee. Benefits • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options • 401(k) retirement plan with company match • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family • Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance • Tuition reimbursement