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Job Category
Customer Success
Job Details
The Opportunity
At Qualified by Salesforce, our Senior Renewals Manager will strive to create long-term, trusting relationships with our customers. The Senior Renewals Manager will own a portfolio of existing strategic customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities.
What You’ll Be Doing:
Owning our customer renewals by building and maintaining long-lasting client relationships
Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
Answering client queries and identifying new business opportunities among existing customers
Liaise with cross-functional internal teams to improve the entire customer experience
Serve as the lead point of contact for all customer account management matters
Negotiate contracts and close agreements to maximize profits and minimize customer churn
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities
Assist with challenging client requests or issue escalations as needed
What We’re Looking For:
5-7 years of proven work experience as a Senior/Lead/Principal Renewals Manager, Enterprise Account Manager, or Key Account Manager.
BA/BS degree in Business Administration, Sales or relevant field
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce) and CPQ tools
Experience delivering client-focused solutions to customer needs
You have a way with people, and are an excellent communicator
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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