About This Role:
We’re looking for a full-time Senior Renewals Manager to join our Customer Success team reporting to the Director, Renewals Management. This role is a remote role based in the United States.
In this role, you’ll play a key role in driving customer retention and revenue stability by leading renewal execution for the organization’s most complex, high-risk, and high-value accounts. You’ll deliver this impact by developing renewal strategies, mitigating churn risk, influencing pricing and save motions, and partnering closely with stakeholders to secure strong Gross Revenue Retention (GRR) outcomes. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Customer Success, Product, Sales, Finance, and Executive Leadership. The ideal candidate brings strong skills in strategic account management, complex deal negotiation, and stakeholder influence.
What You'll Do:
Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions.
Act as an escalation point for stalled or high-risk renewals.
Mentor and coach P3 Renewal Managers.
Partner with CS leadership to align value delivery to renewal outcomes.
Provide structured feedback to RevOps and Product on churn drivers.
Maintain accurate forecasts for complex renewal portfolios.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
6+ years in Renewals, Account Management, or Customer Success.
Demonstrated success closing complex SaaS renewals.
Strong negotiation and executive communication skills.
Proven ability to manage ambiguity and competing priorities.
Deep understanding of SaaS pricing, packaging, and procurement
Strong forecasting and risk management discipline.
Nice-to-have skills:
Experience in a dedicated Renewal Manager role.
Prior quota-carrying sales background.
Experience with multi-product SaaS portfolios.
Familiarity with churn mitigation frameworks and save motions.
Exposure to pricing strategy or deal desk leadership.
Our Compensation and Benefits:At Gainsight, we believe great work happens when teammates feel fully supported.
The starting base salary range for this role is $105,000-$114,000
USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
