Instructure

Senior Renewal Representative

Instructure • $70K — $95K *
US-AnywhereRemote in United States
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of experience in customer success, account management, or renewal management roles.
  • Proven ability to manage and grow customer relationships, handling high-value accounts.
  • Strong negotiation skills for complex discussions and outcomes.
  • Analytical thinking to analyze data, identify trends, and inform strategies.
  • Process improvement mindset to enhance operational efficiencies.
  • Advanced proficiency with CRM systems like Salesforce, Gainsight, and Clari.

Responsibilities

  • Manage a diverse portfolio of renewal accounts for timely and accurate renewals.
  • Develop tailored renewal strategies to maximize customer retention and expansion.
  • Collaborate with Customer Success Managers and Sales Representatives on account strategies.
  • Create and manage complex renewal quotes aligned with customer needs.
  • Conduct accurate renewal forecasting and provide management updates.
  • Lead renewal negotiations, addressing objections and contract adjustments.
  • Serve as a subject matter expert on quoting tools and CRM best practices.
  • Track and report on renewal performance metrics for trend analysis.

Benefits

  • Ownership program for all full-time employees.
  • Flexible work culture with remote and hybrid options.
  • Generous time off, including local holidays and a 'Dim the Lights' recharge period.
  • Comprehensive wellness programs and mental health support.
  • Learning and development resources, including tuition reimbursement.
  • Access to technology and tools for optimal work.
  • Employee recognition program through Motivosity.
  • Culture focused on inclusivity, support, and meaningful connection.
Full Job Description
Responsibilities and Duties:
  • Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
  • Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.
  • Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.
  • Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
  • Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.
  • Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments
  • Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.
  • Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
  • Track and report on key renewal performance metrics to identify trends and inform process improvements.

Qualifications, Skills, and Requirements:
  • 3-5 years of experience in customer success, account management, or renewal management roles.
  • Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
  • Negotiation Skills: Strong ability to navigate complex discussions to drive mutually beneficial outcomes.
  • Analytical Thinking: Capability to analyze usage data, identify trends, and apply insights to renewal strategies.
  • Process Improvement: Ability to identify inefficiencies and contribute to operational enhancements.
  • Advanced proficiency with CRM systems like Salesforce, Gainsight, and Clari.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
  • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
  • Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
  • Comprehensive wellness programs and mental health support
  • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
  • The technology and tools you need to do your best work
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection


We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

About Instructure

Instructure is a software company that provides cloud-based learning management systems for educational institutions and corporations. The company was founded in 2008 and is based in Salt Lake City, Utah. Instructure's flagship product, Canvas, is used by over 3,000 universities, school districts, and institutions around the world. Instructure also offers a range of other products, including Bridge, a corporate learning and engagement platform, and Arc, a video platform for learning. Instructure went public in 2015 and is traded on the New York Stock Exchange under the ticker symbol INST.
Learn more about Instructure
Size
1,283 employees
Market Cap
$3.3 billion
Industry
Information Technology
Founded
2008
NASDAQ
INST
* Ladders Estimates

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