Memorial Sloan Kettering Cancer Center

Senior Quality & Safety Manager - Patient Safety

Memorial Sloan Kettering Cancer Center • $124K — $204K *
New York, NY 10025In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare; Master's preferred.
  • 7+ years of experience in clinical, quality, or safety roles.
  • Clinical licensure and familiarity with Epic preferred.
  • Knowledge of patient safety regulations and reporting requirements.
  • Experience with RCA, FMEA, and patient safety methodologies preferred.
  • Expertise in HRO principles and continuous improvement methodologies preferred.
  • Press Ganey HPI Safety Event Classification experience is a plus.

Responsibilities

  • Lead investigations into patient safety events and quality issues.
  • Analyze data to find improvement opportunities and implement actions.
  • Facilitate RCAs, ACAs, and FMEAs for serious patient safety events.
  • Collaborate with clinical and operational leaders to mitigate risks.
  • Promote HRO principles and patient safety best practices through education.
  • Coordinate regulatory reporting and ensure compliance with health agencies.

Benefits

  • Hybrid work environment.
  • Standard Monday to Friday schedule, 9:00 am - 5:00 pm.
  • Work in a collaborative and multidisciplinary atmosphere.
  • Opportunity for professional development in quality and safety fields.
Full Job Description
Role Overview
  • Lead investigations and analysis of patient safety events and quality concerns, analyze data to identify improvement opportunities, and partner with multidisciplinary teams to implement and evaluate corrective actions and measures of effectiveness.
  • Facilitate Root Cause Analyses (RCAs), Apparent Cause Analyses (ACAs), Failure Mode and Effects Analyses (FMEA), safety huddles, and debriefs for serious patient safety events.
  • Partner with clinical and operational leadership to identify risks, implement corrective actions, and measure the effectiveness of improvement strategies.
  • Promote High Reliability Organization (HRO) principles, Just Culture, and patient safety best practices through education, collaboration, and coaching.
  • Coordinate regulatory reporting activities and support compliance with agencies such as Joint Commission (JC), CMS, the Department of Health (NYPORTS and NJ PSRS).


Key Qualifications
  • Bachelor's degree in a healthcare-related field, Master's degree preferred.
  • 7+ years of recent experience in a clinical, quality, patient safety, or performance improvement setting.
  • Clinical licensure and familiarity with Epic strongly preferred.
  • Working knowledge of patient safety regulations, accreditation standards, and regulatory reporting requirements.
  • Experience leading or facilitating Root Cause Analyses (RCA), Apparent Cause Analyses, FMEA, or other patient safety methodologies preferred.
  • Expertise in High Reliability Organization (HRO) principles, change management, and continuous improvement methodologies preferred.
  • Experience in Press Ganey HPI Safety Event Classification is preferred.
  • CPHQ or CPPS certification are a plus.


Core Skills
  • Strong interpersonal, communication, and meeting facilitation skills.
  • Excellent judgment, critical thinking, and problem-solving abilities.
  • Strong data analysis and interpretive skills, with the ability to identify trends, measure outcomes, and translate findings into actionable improvement strategies.
  • Ability to manage sensitive situations diplomatically and maintain confidentiality.
  • Advanced Proficiency with Microsoft Office Suite


Additional Information
  • Location: Hybrid / 633 Third Avenue, NYC
  • Schedule: Monday - Friday, 9:00 am - 5:00 pm
  • Reporting to: Associate Director, Quality & Safety


Helpful Links:
  • Compensation Philosophy
  • Benefits


Pay Range: $124,000.00 - $204,700.00

FSLA Status: Exempt

About Memorial Sloan Kettering Cancer Center

Memorial Sloan Kettering Cancer Center is a world-renowned cancer treatment and research institution located in New York City. The center was founded in 1884 and has since become one of the leading cancer centers in the world, with a focus on patient care, research, and education. Memorial Sloan Kettering Cancer Center employs over 20,000 people, including doctors, nurses, researchers, and support staff, and treats over 500,000 patients each year. The center is known for its innovative treatments and cutting-edge research, which has helped to improve the lives of cancer patients around the world. Memorial Sloan Kettering Cancer Center is committed to finding a cure for cancer and improving the quality of life for cancer patients everywhere.
Learn more about Memorial Sloan Kettering Cancer Center
Size
20,000 employees
Industry
Healthcare
Founded
1884
* Ladders Estimates

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