TRIGO Global Quality Solutions is seeking to fill a Senior Quality Consultant position based out of Greer, SC.Overall PurposeAssisting in consulting to ensure high-level customer service and problem solving with the supplier and customer in cases of customer dissatisfaction, process issues, change of scope or delivery, performance issues, Quality Management Systems.
May Report toTRIGO Quality Solutions Director of Operational Excellence for North America
ResponsibilitiesClient relationship & Business development- Interface with TRIGO staff and customer contacts related to project
- Visit customer, supplier and TRIGO sites as required
- Perform other activities related to the scope of work agreed upon with the customer
Operations- Perform a process or QMS audit to determine areas of discrepancy in systems or processes
Organization & Management- Assist in developing systemic action plans for all items found
- Assist in implementing action plans where appropriate
- Document customer performance metrics and complaint history
- Prepare reports as needed
- Verify/determine effectiveness of all actions taken
Technical - Review QMS system to ensure it meets the requirements of the customer.
Other - Any other duties as assigned
Knowledge, skills, abilitiesHard skills- Excellent project management and organizational skills
- Highly proficient with Microsoft Office
- Proven track record of creating error-free and detailed documentation
- Ability to multi-task and change responsibilities as needed
- Proven track record for developing customer relationships
- Continuous availability on site
- Excellent written and verbal communication and interpersonal skills
Values and attitudesGlobal team spirit
- Team player
- Caring for people
- Open-minded
Excellence
- Reactive
- Resilient to pressure
- Rigorous
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
Initiative
- Autonomous
- Innovative
- Daring
Work experience- Comprehensive experience in Quality Engineering and Management in Automotive,
- Experience in APQP, PPAP, and Quality Core Tools
- Six Sigma certification considered a plus
- Minimum 10 years Quality experience (Automotive)
Education backgroundOverall recommendations- Bachelor's degree in Engineering preferred, but requisite experience will be considered
- Master's degree a plus
