Req ID: 389087
We are currently seeking a
Senior Quality Assurance Lead - .NET & Genesys Integration Testing - US Remote PositionPosition SummaryWe are seeking an experienced
Senior Quality Assurance Lead to lead end-to-end testing efforts for integrations between .NET-based applications and the Genesys platform. The ideal candidate will have strong experience in integration testing, API testing, contact center technologies, test automation, and defect management across complex enterprise environments.
Key Responsibilities- Lead functional, integration, system, and user acceptance testing activities.
- Define and execute test strategies for integrations between .NET applications and Genesys Cloud/Genesys contact center solutions.
- Validate APIs, workflows, event-driven interactions, and data exchanges across systems.
- Develop and maintain test plans, test cases, and test execution reports.
- Coordinate testing activities across business, development, and infrastructure teams.
- Identify, track, and manage defects through resolution.
- Support test automation initiatives and CI/CD integration.
- Validate voice, routing, agent desktop, and customer interaction workflows within Genesys.
- Ensure quality standards and release readiness are achieved before production deployment.
Required Skills- 8+ years of QA and software testing experience.
- 3+ years leading testing teams or large testing initiatives.
- Experience testing .NET applications, REST APIs, and enterprise integrations.
- Hands-on experience with Genesys Cloud, Genesys Engage, or other Genesys platforms.
- Strong understanding of contact center workflows, call routing, IVR, agent interactions, and reporting.
- Experience with API testing tools such as Postman or SoapUI.
- Experience with test automation frameworks and tools.
- Strong defect management and root-cause analysis skills.
- Experience working in Agile/Scrum environments.
Preferred Skills- Experience with contact center modernization or migration projects.
- Knowledge of cloud platforms such as AWS.
- Experience with automation tools such as Selenium, Playwright, or Cypress.
- Familiarity with CI/CD pipelines and DevOps practices
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $117,600.00 to $196,000.00. This range reflects the minimum and maximum target compensation for the position across all US locations.
Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits
#LI-NorthAmericaWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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