Your Role

You're a quality engineer who thinks like a customer and works like an owner. You don't wait to be handed a test plan - you read the PRD, join the bug bash, and come back with edge cases no one else found. You have a strong automation-first instinct and the technical depth to build it: you write Playwright tests in TypeScript the way an engineer writes production code - with care, structure, and an eye toward maintainability.

You thrive in fast-moving environments. Zip ships four days a week, and you're the person who makes that pace feel safe rather than reckless. You're comfortable with ambiguity, skilled at managing a large manual workload when it matters, and motivated by the idea that great quality is a product discipline, not a catch-net.

You care about the product, not just the test suite. You put on the customer hat, dig into real failure patterns, and use what you find to improve coverage, process, and product - not just to close tickets.

You Will

• Own product quality OKRs in partnership with the EPD team - staying ahead of customer-reported issues by analyzing failure patterns, improving test coverage, and surfacing regressions before they reach production
• Build and maintain Playwright automation (TypeScript) as the primary testing approach, aligned with the testing pyramid across UI, integration, and unit layers - and partner with engineering to expand that coverage over time
• Own the quality gate for every release cycle: review PRs lacking test coverage, collaborate with an offshore QA team on regression execution, and partner with engineering to resolve release-blocking issues fast
• Embed deeply with the product team to develop domain expertise, own end-to-end test plans, and drive quality outcomes for new features and releases
• Serve as Zip's quality advocate in the deploy process - not just flagging issues, but actively raising the bar across the team for how testing gets done
• Continuously improve QA processes, tooling, and documentation based on what's working and what isn't - you treat the test suite as a living system, not a static artifact

Qualifications

• Proven track record owning QA end-to-end in a fast-moving SaaS environment - independently developing test plans, triaging failures, and driving resolution without needing direction on what to cover
• Strong Playwright and TypeScript skills - you write automation tests with the same care and structure you'd apply to production code; experience with pytest or Python is a plus
• Automation-first mindset with a working knowledge of the testing pyramid - you can speak credibly to when and why to use unit, contract, integration, and UI tests, and you prioritize accordingly
• Demonstrated ability to collaborate across EPD functions - you communicate test plans clearly, align with stakeholders on coverage decisions, and reduce friction for product teams rather than adding to it
• Sharp attention to detail and a customer-first orientation - you debug, refactor, and review test cases with edge cases and real user behavior in mind, not just the happy path
• Experience with financial or transactional workflows (invoices, bills, payments, or payouts) is a strong plus

Nice to Haves

• Experience with SaaS release workflows, performance testing, or accessibility testing
• Domain knowledge in procurement, spend management, or contract management
• Familiarity with Python, Selenium WebDriver, or Cypress

The salary range for this role is $157,250 - $194,250. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.

• Start-up equity
• 🦷 100% health, vision & dental coverage options
• Catered breakfast, lunch, & dinner
• Flexible PTO
• 🏋 ClassPass membership
• 🚍 Monthly commuter benefit
• 🚠 Team building events & happy hours
• Home office stipend
• 🛜 Phone/internet reimbursement
• Paid parental leave
• 🧒🧒 Fertility stipend
• 401k plan
• Unlimited AI token usage