Your RoleWe're looking for a seasoned ERP Project Manager to join our rapidly growing enterprise
software company. In this role, you will focus on leading large-scale, enterprise-wide implementation projects. You will be responsible for end-to-end project delivery, strategic governance, risk mitigation, and cross-functional stakeholder management across the full project lifecycle.
As a core lead within our professional services team, you will serve as a trusted advisor to senior executives and enterprise project management offices (PMOs), ensuring that complex deployments are delivered on time, within scope, and aligned with organizational compliance policies.
You Will- End-to-End Delivery: Oversee the full implementation lifecycle for complex enterprise customers from initial Planning and Design through Configuration, Testing, Launch, and Hypercare.
- Project Governance: Establish, maintain, and track detailed project plans, schedules, critical paths, and comprehensive RAID logs (Risks, Assumptions, Issues, and Dependencies) to ensure milestone adherence.
- Stakeholder Alignment: Coordinate and align vast, cross-functional enterprise teams,
including customer champions, system administrators, business leads (Legal, Security, IT, Procurement), and third-party implementation partners.
- Executive Communication: Establish a rigorous engagement cadence, facilitate steering committee meetings for enterprise clients, and provide regular strategic status updates to project sponsors and corporate executives.
- Technical & Integration Oversight: Scope and manage project dependencies around technical validation, identity provider setups (SSO/SCIM), and third-party application or custom ERP integration touchpoints.
- Testing Quality Control: Define clear entry and exit criteria for testing phases, oversee System Integration Testing (SIT), and support customer teams through structured User Acceptance Testing (UAT) lifecycles.
- Launch & Cutover Management: Architect detailed cutover plans, production readiness checklists, environment data cleanups, and final production sync strategies to guarantee a low-risk, clean go-live.
- Hypercare Stabilizing: Lead post-launch Hypercare operations, actively monitoring adoption, resolving deployment friction points, and managing a healthy, documented transition to steady-state ownership under Customer Success.
Qualifications- Experience: 5+ years of experience leading enterprise-wide (ideally global) software deployments as a traditional Project Manager, ERP Project Manager, or PMO Lead.
- Domain Knowledge: Deep understanding of large-scale enterprise financial, ERP, or P2P system implementations (e.g., NetSuite, SAP, Workday, Oracle EBS, Coupa).
- Methodology Mastery: Proven track record of operating with rigorous project management methodologies, corporate governance structures, change control procedures, and risk-mitigation strategies.
- Executive Presence: Exceptional client-facing communication skills with a demonstrated ability to influence decision-making, push back constructively, manage difficult personalities, and establish executive alignment.
- Operational Focus: Strong expertise in managing testing cycles (SIT/UAT), data migration planning, cutover coordination, and post-launch hypercare stabilization.
- Certifications: PMP, Prince2, or an equivalent project management certification is highly preferred.
- Adaptability: Thrives in a fast-paced, scaling environment, with extreme attention to detail and a proactive ownership mindset.
Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
- Start-up equity
- 🦷 Health, vision & dental coverage
- Catered lunches & dinners
- 🚍 Commuter benefit
- 🚠 Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office stipend
