AHEAD

Senior Project Manager (West) - ServiceNow

AHEAD$150K — $180K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • PMP (Project Management Professional) certification required
  • Proven ability to manage medium to high risk, complex projects with high client visibility
  • Familiarity with project management standards, Agile and Waterfall methodologies
  • Knowledge of industry best practices from PMBOK
  • Strong analytical, problem-solving, and time management skills
  • Excellent verbal and written communication abilities
  • Advanced proficiency in project management software

Responsibilities

  • Guide teams and clients on Agile/Scrum practices to enhance project outcomes
  • Coach project teams on self-organization to improve efficiency
  • Assess and enhance the Scrum maturity of teams through targeted coaching
  • Remove project impediments by identifying and engaging necessary personnel
  • Cultivate a trusting environment to enable open communication and problem-solving
  • Facilitate project discussions, decision-making, and conflict resolution
  • Monitor and coordinate project activities to meet timelines and budgets

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) plan
  • Paid company holidays
  • Generous paid time off
  • Paid parental and caregiver leave
  • Opportunities for professional development and certifications
Full Job Description
The Senior Project Manager is responsible for management of assigned technical projects. The Senior Project Manager executes day-to-day management of assigned project segments. In addition, the Senior Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.

Responsibilities

  • Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
  • Guides assigned project team on how to get the most of out self-organization
  • Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
  • Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
  • Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment
  • Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
  • Facilitates getting work done without coercion, assigning, or dictating the work
  • Facilitates discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example
  • Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
  • Establish and drive ongoing development and tracking of additional services revenue opportunities within the client's environment
  • Understands client needs and matches them to relevant services or products; manages client expectations
  • Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).
  • Plan and coordinate all aspects of technical projects from initiation through deliver
  • Ensure service delivery success and Client satisfaction through effective project management
  • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed
  • Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
  • Identify needed resources for projects while defining and assigning major project roles
  • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
  • Assign and monitor work of project team, providing technical and analytical support and direction
  • Interface with clients on technical matters as needed
  • Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved
  • Assist with problem resolution or risk mitigation as needed
  • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project
  • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement
  • Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions
  • Utilize Ahead systems (Salesforce, financialforce, etc....) to maintain updated project information


Qualifications

  • PMP (Project Management Professional) certification is a requirement
  • Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
  • Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
  • Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
  • Knowledgeable of the company's products and services
  • Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application
  • Excellent analysis, problem-solving, team, conflict management, and time management skills
  • Strong verbal and written communication skills
  • Possess advanced skills in the use of project management software
  • Demonstrate ability to manage project budgets and timelines
  • Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
  • Effectively facilitate interaction with executive level clients
  • Able to consistently set clear expectations, manage team performance, and build high morale among team members
  • Successfully maintain confidentiality and carry out assignments that are sensitive in nature


$150,000 - $180,000 a year

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

About AHEAD

AHEAD is a leading provider of enterprise cloud solutions. The company offers a range of services, including cloud migration, managed services, and consulting. AHEAD works with clients across a range of industries, including healthcare, finance, and retail. The company is headquartered in Chicago, Illinois, and has additional offices in Michigan, Minnesota, North Carolina, Ohio, and Wisconsin. AHEAD was founded in 2007 and has grown rapidly since its inception. The company has been recognized as one of the fastest-growing private companies in the United States by Inc. magazine.
Learn more about AHEAD
Size
1,000 employees
Industry

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