Senior Project Manager

Webhelp • $92K — $94K *
Omaha, NE 68179In-Person
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7 to 15 years of experience in project management for technology or transformation initiatives.
  • Strong background in managing agile teams and matrixed environments.
  • Deep knowledge of scaled agile practices and dependency management techniques.
  • Proficient in using Jira for reporting, metrics, and team health assessments.
  • Expertise in risk identification and mitigation strategies.
  • Experience collaborating with third-party vendors and external teams.
  • Exceptional communication skills with the ability to engage stakeholders at all levels.
  • Strong leadership and problem-solving capabilities.

Responsibilities

  • Lead and manage complex projects across diverse teams and stakeholders.
  • Oversee agile delivery teams with a focus on scaled agile practices.
  • Develop detailed project plans, defining milestones and deliverables.
  • Utilize Jira to track progress and inform decision-making through metrics.
  • Coordinate matrixed teams to ensure clarity on priorities and timelines.
  • Engage with external partners for effective project execution and readiness.
  • Proactively identify and manage project risks and blockers.
  • Facilitate effective communication and alignment across all organizational levels.

Benefits

  • Medical, dental, and vision insurance.
  • Comprehensive employee assistance program.
  • 401(k) retirement plan.
  • Paid time off and holidays.
  • Paid learning days.
Full Job Description

Job Title:

Senior Project Manager

Job Description

Role: Senior Project Manager

Location: Omaha, NE (Onsite – 5 Days a week)


Job Description
We are seeking an experienced Project Manager to lead complex initiatives across multiple teams, stakeholders, and delivery workstreams. In this role, you will guide agile teams, manage matrixed development environments, use data to drive decisions, and ensure projects move from inception through execution with clarity, alignment, and momentum.

This is an ideal opportunity for a strong, collaborative leader who thrives in fast-paced environments, communicates confidently from working-team level to executive leadership, and brings structure, focus, and accountability to high-performing teams.


Responsibilities

  • Lead complex projects and initiatives across multiple teams, workstreams, stakeholders, and business priorities.
  • Manage agile delivery teams using scaled agile practices, including PI Planning, dependency coordination, team alignment, and delivery tracking.
  • Break down projects into clear plans, milestones, deliverables, ownership models, and execution paths.
  • Use Jira reporting, metrics, and team health indicators to assess progress, identify trends, and drive data-informed decisions.
  • Coordinate matrixed development teams to ensure priorities, risks, dependencies, and timelines are clearly understood and actively managed.
  • Partner with third-party vendors and external stakeholders to support project delivery, launch readiness, and execution success.
  • Proactively identify, mitigate, and escalate risks, issues, blockers, and dependencies to keep projects on track.
  • Support team formation, onboarding, and ramp-up of new team members to accelerate productivity and alignment.
  • Facilitate clear and consistent communication across all stakeholder levels, from delivery teams to executive leadership.
  • Drive project launches by coordinating readiness activities, cross-functional alignment, execution planning, and post-launch follow-through.
  • Foster a high-performing team environment built on collaboration, accountability, transparency, and continuous improvement.
  • Complete all assigned, mandatory training within the timeframe provided.
  • Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

  • 7 to 15 years of experience as Project Manager leading complex technology, software, development, or transformation initiatives.
  • Strong experience running agile teams and managing delivery in matrixed team environments.
  • Solid understanding of scaled agile practices, including PI Planning and cross-team dependency management.
  • Experience using Jira reporting, dashboards, metrics, and delivery data to evaluate team health, track progress, and support decision-making.
  • Demonstrated ability to break down large initiatives into manageable plans, deliverables, milestones, and execution steps.
  • Strong risk management skills, including the ability to identify, mitigate, escalate, and communicate risks effectively.
  • Experience working with third-party partners, vendors, or external delivery teams.
  • Ability to communicate clearly and confidently with technical teams, business stakeholders, senior leaders, and executive audiences.
  • Strong leadership, collaboration, facilitation, and problem-solving skills.
  • Ability to ramp up new team members, build team alignment, and support high-performing delivery cultures.
  • Comfortable operating in fast-moving environments with competing priorities and evolving business needs.

The base salary for this position is $92,250 to $94,538 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.


The deadline to apply for this position is: 09/30/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

#LI-Onsite

#Omaha

#Nebraska



Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time


Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

About Webhelp

Webhelp Careers

Joining Webhelp presents a prime opportunity to be part of a diverse team of professionals, where innovation and leadership in the customer experience industry are redefined daily. Webhelp stands as a beacon of growth and professional development, offering a plethora of job opportunities across various sectors.

Work You’ll Do

At Webhelp, the focus is on empowering employees to master their career paths with robust support systems and resources. The company fosters a culture where skill development and leadership are paramount, ensuring that every team member can thrive in their chosen career trajectory.

Explore Job Opportunities and Growth

Webhelp is dedicated to providing a dynamic work environment with ample opportunities for professional growth through job positions in multiple disciplines. Whether looking for an entry-level position or a more senior role, Webhelp offers a path that caters to diverse career aspirations and skills.

Internship Programs

Start with a solid foundation through Webhelp’s internship programs. These positions are designed to offer real-world experience in a nurturing environment, preparing interns for full-time employment with hands-on learning and networking opportunities.

Innovative Work Environment

Innovation is at the core of Webhelp’s operations, driving the company to stay ahead in providing cutting-edge solutions for customer engagement and support. Employees at Webhelp are encouraged to bring fresh ideas to the table, fostering an environment where creativity and innovation are rewarded.

Diversity and Inclusion

Webhelp is committed to creating a workplace that reflects the diversity of the communities it serves. The company’s diversity training ensures that all employees feel valued and understood, contributing to a richer, more inclusive workplace.

Benefits and Culture

The benefits at Webhelp go beyond traditional employment perks. Employees enjoy a supportive and inclusive culture, comprehensive health benefits, and programs designed to promote work-life balance. This supportive environment ensures that every team member’s well-being is a priority.

Leadership and Professional Development

Leadership at Webhelp is about inspiring and facilitating growth. With access to cutting-edge training and development programs, employees are equipped to take on leadership roles, driving the company and their careers forward.

Career Advancement

Webhelp believes in nurturing talent from within. Career advancement is a key focus, with numerous employees rising through the ranks to take on more significant challenges and leadership roles. The company supports career progression through continuous learning and development opportunities.

Join the Team

Webhelp is continuously hiring, searching for passionate, curious, and innovative team players. Explore open positions that match your skills and interests on the Webhelp careers page.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights from Webhelp professionals. These resources are invaluable for those looking to enhance their career trajectory and stay ahead in the competitive job market.

Networking and Professional Growth

At Webhelp, networking doesn’t just enhance professional growth; it’s essential to the innovative and collaborative culture. Employees are encouraged to connect, share, and leverage collective knowledge to drive personal and company success.

Prepare for Your Interview

When preparing for an interview at Webhelp, ensure your resume highlights relevant experience and skills that align with the position you are applying for. The interview process not only assesses fit but also embraces potential, looking for individuals who can contribute to and grow with the team.

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