Your CareerNewRocket is looking for a
Senior Project Manager to lead complex ServiceNow implementation projects across a variety of product areas, and within multiple notable industry verticals (Telecommunications, Financial Services, Healthcare, and more). In this client-facing role, you will manage all aspects of project delivery - from planning and execution to change adoption, ensuring exceptional outcomes and customer satisfaction. This position blends traditional project management responsibilities with a strong focus on driving user adoption through effective change management strategies. Please note that the ideal candidate will be located within or willing to work within EST hours.
Your Impact- Lead complex ServiceNow projects across ITSM, CSM, FSM, HRSM, and more product areas.
- Manage project execution, timelines, budgets, scope, and stakeholder communication.
- Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
- Facilitate workshops, meetings, and status reviews with internal and client teams.
- Prepare detailed project plans, status reports, and performance measurement reports.
- Mitigate risks and remove project barriers while ensuring quality standards.
- Support internal change management activities and strategic initiatives within NewRocket.
Your Experience- 8-12 years of business/IT experience, with 5+ years leading technology projects (Agile and Waterfall).
- Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
- Strong leadership, facilitation, communication, and stakeholder management skills.
- Experience working in matrixed organizations and managing global teams.
- Strong understanding of ServiceNow domains and platform capabilities (preferred).
- PMP Certification required; Agile/Scrum certifications preferred.
- Bachelor's degree in business, IT, or related field.
Education & Certifications- BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
- PMP Certification required
- Agile/Scrum certifications preferred
- ServiceNow Certifications & Accreditations preferred
This position may require occasional travel, both domestic and international, as part of the job responsibilities.
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