The RoleInato is seeking a seasoned Project Manager with proven experience in project delivery in pharmaceutical industry-sponsored clinical trials. You'll own the delivery of an assigned portfolio of trials and be the person who makes sure each one delivers what we committed to our customers.
As the primary point of contact for your assigned trials, you will:
- Own end-to-end delivery: Managing customer relationships and ensuring sites adopt our AI pre-screening technology to deliver on your assigned trials
- Help define Inato's emerging delivery operating model, shaping the workflows the broader delivery team will adopt
You will collaborate closely with internal teams - such as Sponsor and Site BD, Program Management, Product, and Data - to ensure seamless delivery and customer satisfaction. Reporting to the Project Management Lead within our Trial Delivery team, you will be instrumental in driving Inato's growth by deepening sponsor trust, expanding site adoption, and raising the bar for how delivery is run.
Key Responsibilities1. Project ManagementOwn end-to-end delivery for an assigned portfolio of trials, hitting each trial's objectives.
- Build and run the plan for each trial, including setup, onboarding, progress tracking, and early risk and change management - ensuring commitments are met.
- Collaborate closely with our Site BD team to get sites integrated and sharing patient data for your live trials. From there, drive those sites to selection by the sponsor, and keep them prescreening throughout the trial.
- Coordinate effectively across internal cross-functional teams to keep delivery on track.
2. Customer ManagementBe the embedded, trusted partner for your customers, using strategic, influential communication to protect satisfaction and unlock growth.
- Lead customer communications, tailoring your message to each audience so customers stay aligned and confident in delivery.
- Turn complex trial status, risks, and trade-offs into clear, actionable points that help sponsors make decisions and keep delivery moving.
- Build deep, trusted relationships by actively listening and asking follow-up questions to surface risks and opportunities early - handling tough conversations with composure.
- Feed proof points back to Sales to drive repeat business and upsell opportunities.
3. Operating Model & Process LeadershipHelp design Inato's new trial delivery operating model and raise the team's bar as you go.
- Lead cross-functional initiatives to design and roll out new operating plans and workflows that improve delivery and scale capacity.
- Act as the voice of the customer - channel site and sponsor feedback into the product roadmap, and bring product capabilities into customer conversations.
- Drive adoption of new processes and mentor junior PMs.
Ideal Candidate Profile- Experience: 7+ years of project management in the clinical trials industry in a client-facing role
- Sponsor / CRO relationship ownership: Demonstrated ability to own sponsor and/or CRO relationships directly, translating their objectives into delivery and earning trust with both operational and senior stakeholders.
- Complex project management: Proven track record managing multiple complex trials simultaneously, autonomously and end-to-end, while keeping organization and clarity.
- Strategic & influential communication: Exceptional communicator who tailors to the audience, distills complexity into clear and actionable points, listens to build consensus, and stays composed under pressure and in conflict.
- Comfort with ambiguity: You thrive in a fast-moving, evolving environment - building the path forward when there's no playbook rather than waiting for one, and knowing when to decide versus escalate.
- Location: US-based and able to work Eastern time zone hours.
Why Join Inato?- Be part of reshaping clinical research to be more inclusive and efficient.
- Autonomy to own your trials end to end - you're the one driving delivery, pulling in and aligning the internal team behind each trial.
- Help shape how our team works - a greenfield environment where you influence the operating model and processes we're building, not a fixed playbook to follow.
- Competitive compensation package with equity and performance-based incentives.
