DescriptionThe Senior Project Director provides strategic leadership and oversight for all aspects of project management, ensuring operational compliance, financial accountability, and customer satisfaction. Responsible for standardizing and continuously improving project management processes, overseeing a team of Project Managers.
Responsibilities:- Directly oversee and mentor project managers, ensuring they follow standardized project execution and customer engagement protocols
- Develop leadership pathways for high-potential project managers, guiding them toward future opportunities
- Foster a collaborative and results-driven work environment, ensuring that team members adhere to best practices and company policies
- Ensure that all projects follow the established Project Management Process, including initiation, planning, execution, quality assurance, and closure
- Implement and refine structured processes to optimize efficiency and mitigate disputes
- Ensure quality control by enforcing In-Process Quality Assurance (IPQA) measures across multiple trades and subcontractors
- Oversee the execution of project budgets, ensuring cost efficiency while maintaining quality standards
- Manage financial aspects such as subcontractor invoicing, customer billing cycles, and departure invoicing to ensure timely payments and dispute resolution
- Work closely with the Business Manager and Accounting to enforce credit policies, prevent revenue leakage, and oversee billing reconciliation
- Serve as the primary escalation point for project disputes, particularly regarding scope changes, billing conflicts, and quality concerns
- Ensure customer satisfaction by maintaining open lines of communication, ensuring structured Customer Kick-Off Meetings, and managing expectations throughout the project lifecycle
- Meet as needed with vessel representatives, captains, and owners to align project goals with their operational and financial priorities
- Anticipate and mitigate project risks, including schedule delays, subcontractor performance issues, and scope creep
- Ensure compliance with safety programs, classification society regulations, and operational protocols to prevent legal and contractual liabilities
- Lead the resolution for warranty claims, subcontractor negotiations, and vessel departure challenges, ensuring favorable outcomes for both the company and customers
- Continuously assess project performance metrics and identify areas for improvement in execution, resource allocation, and customer relations.
- Develop and implement best practices for project management, ensuring efficiency, standardization, and adaptability to evolving industry needs.
- Provide high-level reporting and insights to executive leadership, ensuring alignment between project management goals and overall business objectives
Requirements:- Bachelor's degree in project management, or in a related field.
- Certification as a PMI scheduling professional (PMI-SP) will be advantageous.
- A minimum of two years' experience as a project scheduler in a related industry.
- Advanced proficiency in project scheduling software: MS Projects.
- Extensive experience in schedule planning and management.
- In-depth knowledge of the scope of projects within the industry.
- Advanced ability to evaluate project progress and facilitate interventions.
- Ability to keep stakeholders informed of project timelines and changes.
- Excellent organizational, time-management, and communication skills.
Safety and Environmental Responsibilities- Follow SHM Safety and Environmental rules and complete required related training.
- Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
- Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements- Prior marina experience preferred
- ABYC and/or manufacturer certifications preferred
- Ability to sit or stand for long periods of time
- Ability to lift 20 pounds
- Any skills considered standard that a Senior Project Director should possess
Minimum Soft Skills Qualifications- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
- Follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Provides responsive service to our teammates and members
- Continuously puts forth the extra effort to accomplish duties
- Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
- Works to build high performing teams while taking an interest in teammates' professional development
- Organize, plan and manage teammates and processes efficiently
- Unfailing commitment to continuous learning and growth
- Acts with integrity and is open to feedback from all teammates
- Willingly coaches teammates through change and leads all situations with positivity
