We are seeking a results-oriented Senior Program Manager to lead one of our most critical seller experience initiatives within Selling Partner Trust (SPT). This role sits at the intersection of product, policy, operations, and technology driving a cross-functional program that spans multiple organizations to fundamentally improve how sellers interact with Amazon's enforcement and remediation systems. You will own the end-to-end program strategy, roadmap, and delivery for a high-visibility initiative that directly impacts millions of selling partners worldwide.
The ideal candidate is a builder who thrives in ambiguity, can influence without authority across organizational boundaries, and translates complex, cross-functional challenges into clear plans with measurable outcomes. This role offers significant autonomy, exposure to senior leadership, and serves as a launching pad for future senior leadership opportunities.
Key job responsibilities
Program Strategy & Cross-Functional Leadership
- Own the end-to-end program strategy, roadmap, and execution for a flagship seller experience initiative spanning multiple organizations and areas (product, engineering, policy, operations, science)
- Define program vision, success metrics, and strategic documents (narratives, PR/FAQs) that secure alignment and investment from senior leadership
- Lead cross-functional working groups, driving alignment across organizations with competing priorities and resolving dependencies and escalations
- Identify and close gaps across business, operations, product, and technical workstreams to ensure cohesive end-to-end delivery
Program Delivery & Operational Excellence
- Drive execution from planning through launch - managing scope, schedule, and risk across multiple parallel workstreams
- Establish program mechanisms (milestone reviews, escalation paths, launch readiness checks) and define KPIs to measure impact and course-correct in real time
Stakeholder Management & Executive Communication
- Serve as the single-threaded leader for the initiative; build trusted relationships with stakeholders from Director through VP/SVP across functional boundaries
- Author executive-level documents (QBRs, narratives, OP1/OP2 inputs) and own program communications including launch announcements, all-hands updates, and leadership reviews
- Drive closure on complex, ambiguous topics with competing cross-functional perspectives; ensure clear goal alignment and accountability across all contributing teams
A day in the life
You will own the program roadmap, and be the single thread that holds a complex, multi-organization initiative together. When teams are misaligned, you will get them on the same page.
You will run the mechanisms that keep the program on track : milestone reviews, escalation paths, launch readiness checks and you will have the judgment to know when process helps and when it gets in the way.
You will thrive in an environment that rewards clarity of thought, bias for action, and the ability to earn trust across organizational boundaries.
About the team
Our North Star is to support and protect seller business continuity so sellers can confidently invest in growing with Amazon. Our strategy focuses on three interconnected areas: (1) Governance: ensuring enforcements are accurate, predictable, and only taken when necessary; (2) Seller Experience: providing transparent, actionable information with efficient remediation pathways so sellers can restore operations quickly and independently; and (3) Support: delivering the right help when issues arise in a way that demonstrates Amazon's commitment to their business. This role is the central driver of the Seller Experience pillar, coordinating tightly with Governance and Support to deliver cohesive improvements for selling partners.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
