Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

The Senior Program Manager within the Retail Wireless Operations team drives order and execution across complex, high-impact retail initiatives at Boost Mobile. In an industry defined by rapid technological shifts and intense competition, this role solves the critical problem of operational fragmentation by uniting cross-functional departments-such as Marketing, Product, IT, and Customer Care-behind unified strategic goals. By resolving ambiguity, mitigating project risks, and streamlining communication pathways, the role ensures high-impact programs transition seamlessly from strategic planning to successful market execution. Ultimately, this professional translates high-level corporate vision into structured, repeatable operational workflows that elevate the Boost Mobile customer experience.

What Success Looks Like (Objectives)

• Lead the end-to-end execution of high-impact retail wireless program portfolios, ensuring all milestones are delivered on time and align with departmental operational OKRs.
• Establish and reinforce robust cross-functional guardrails to prevent scope creep, maintain organizational alignment, and successfully manage stakeholder expectations across Boost Mobile and EchoStar teams.
• Serve as the primary driver of resolution for operational bottlenecks, project risks, and cross-team conflicts using structured, analytical problem-solving methods.
• Leverage AI-driven productivity platforms and advanced collaboration tools to automate routine PMO tasks, optimize resource allocation, and foster scalable, transparent workflows.
• Influence and align diverse departmental teams-including Sales Channels, Product, Billing, and Customer Support-to drive consensus and maintain program momentum without direct authority.

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring)

• Critical experience leading large-scale, cross-functional program portfolios with business and technical stakeholders in fast-paced operational environments.
• Exceptional ability to navigate highly ambiguous situations and bring a calm, structured, and analytical approach to resolving project blockers.
• Superior communication and relationship-building skills to persuade, align, and build trust across all organizational levels, including executive leadership.
• AI literacy and application skills, specifically the ability to integrate generative AI and modern productivity tools to enhance workflow efficiency and data-driven decision-making.
• Strong proficiency in modern collaboration and project management frameworks utilizing enterprise-grade tracking platforms.

Minimum Requirements

• Minimum Education: Bachelor's Degree in Business, Project Management, Communications, Technology, or a related field.
• Minimum Experience: 3+ years of experience in project or program management, preferably in operations, sales, marketing, or a technology-driven environment.
• Required Technical Skills:
  
  • Jira / Atlassian platform management
  • Hive or similar modern enterprise project management tools
  • Google Workspace collaboration suite

Additional Qualifications

• Experience working within the wireless, telecommunications, or retail operations sectors is strongly preferred.

Visa sponsorship not available for this role

Salary Ranges

Compensation: $83,950.00/Year - $119,900.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.