The Senior Program Manager has an in-depth understanding of the processes and systems required to manage complex programs and projects, including extensive experience with Smartsheet, along with a functional understanding of the technical aspects of cell and gene therapy programs and awareness of Landmark Bio's business objectives.
The Senior Program Manager will support cross-functional program execution by driving operational coordination, maintaining program management tools and documentation, and serving as a key liaison between internal teams and external clients. This role is responsible for managing timelines, dashboards, communications, and process improvements while ensuring programs are executed efficiently and effectively.
Responsibilities- Support the planning, coordination, and execution of internal and client-facing programs
- Develop and maintain program timelines, schedules, dashboards, and risk registers with support from senior program managers
- Coordinate program materials and shared resources, escalating constraints and risks as appropriate
- Generate and maintain documentation for program scope changes and client communications
- Assist with capturing and sharing lessons learned across programs to improve operational efficiency
- Create and update presentations for team meetings, leadership reviews, and client discussions
- Serve as a Smartsheet super user for the organization, creating, managing, and optimizing complex workflows, automations, dashboards, and reporting tools
- Develop and maintain program management resources including trackers, templates, dashboards, presentation materials, and other operational tools
- Evaluate and recommend process improvements to enhance team collaboration, visibility, and efficiency
- Collaborate cross-functionally on new system evaluations, tool implementations, and training initiatives
- Maintain internal Microsoft Teams sites and external SharePoint client sites to ensure documentation is organized, current, and accessible
- Archive program documentation at the close of programs in accordance with internal procedures
- Own and maintain program management documentation including:
- Program charters
- Program plans and schedules
- RACI matrices
- Risk registers
- Business requirements
- Policies and procedures
- Training materials
- Ensure all documentation is accurate, complete, version-controlled, and properly stored
- Serve as the primary point of contact for assigned clients
- Coordinate and manage client meetings, teleconferences, and onsite visits
- Prepare agendas, meeting minutes, action items, and follow-up communications
- Build collaborative relationships with internal stakeholders and external partners to support successful program delivery
- Assist in training personnel on evolving program management tools and systems
- Develop training materials including slide decks, guides, and reference documentation
Qualifications- BS degree with 7+ years relevant experience (GMP pharmaceutical, biologics, and/or cell and gene therapy field) is required
- PMP certification desired
- High degree of proficiency in Smartsheet is required, including advanced skills in workflow design and implementation, template creation and management, user training and support, and reporting and analytics
- Strong communication, problem solving, planning, and project management skills
- Ability to support more than one project of a reasonable size simultaneously
$140,000 - $165,000 a year
