Summary:
The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior Program Manager to join our Commercial Services PMO team. In this role, you will partner closely with leaders and teams across Commercial Services and other key business functions to drive some of Hyatt's most strategic and high-impact initiatives. As a Senior Program Manager, you will lead large, complex, and highly visible programs from strategy through execution, bringing stakeholders together around a shared vision, navigating critical dependencies, and delivering outcomes that advance Hyatt's business priorities and help create exceptional experiences for customers, members, and guests. You will be part of a team that is passionate about our purpose, committed to continuous learning and innovation, and dedicated to building meaningful connections across the organization. If you thrive on solving complex challenges, influencing across teams, and delivering results at scale, we'd love to hear from you.

The Role
• Own and lead program strategy, execution, and delivery for large-scale, business-critical initiatives
• Develop and maintain integrated program roadmaps across multiple workstreams and stakeholder groups
• Lead cross-functional coordination while managing dependencies, risks, issues, and escalations
• Partner with senior leadership to define program objectives, priorities, and success metrics
• Deliver executive-level communications, reporting, and strategic updates to stakeholders
• Drive accountability, alignment, and decision-making across business and technology teams
• Oversee program financials, including budgeting, forecasting, and resource planning
• Identify opportunities to enhance and standardize program management processes and best practices
• Mentor and support junior program and project managers to strengthen team capabilities
• Own and lead program strategy, execution, and delivery for large-scale, business-critical initiatives
• Develop and maintain integrated program roadmaps across multiple workstreams and stakeholder groups
• Lead cross-functional coordination while managing dependencies, risks, issues, and escalations
• Partner with senior leadership to define program objectives, priorities, and success metrics
• Deliver executive-level communications, reporting, and strategic updates to stakeholders
• Drive accountability, alignment, and decision-making across business and technology teams
• Oversee program financials, including budgeting, forecasting, and resource planning
• Identify opportunities to enhance and standardize program management processes and best practices
• Mentor and support junior program and project managers to strengthen team capabilities

Qualifications:
Experience Required:
• 10+ years of experience in program/project management
• Comfortable operating in complex, cross-functional environments spanning business, operations, loyalty, product and technology teams
• Experience working with senior leadership stakeholders
• Hospitality industry with the ability to think beyond delivery to operational adoption and end-user experience, particularly at the property or customer level
• Familiarity with agile, innovation, or iterative delivery approaches preferred
• Clear, concise communicator capable of translating complex initiatives into actionable priorities, risks, decisions, and status updates for diverse audiences
• Experience with Smartsheet or similar tools
• Proficient in Microsoft Office Suite

Experience Preferred:
• Bachelor's degree in Marketing, Business, Technology, Product Management, Hospitality Management, Project Management or related field
• PMP Certification preferred

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

Thesalaryrangeforthispositionis$120,000 -140,000.Thispositionisalsoeligibletoearnanannualbonus.

Thefinalpayrate/salaryofferedtothesuccessfulcandidatewilldependonexperience,skilllevelandotherqualificationsfortherole,aswellasthelocationoftheperformanceofwork.Payforthesuccessfulcandidatewillmeetlocalrequirements,includingthelocalminimumwagerate.