Position Overview:The Senior Program Manager is the dedicated leader responsible for the success of Fooda's largest and most strategic client partnerships. This role owns the day-to-day operations across a portfolio of clients and locations, while playing a key role in strengthening the relationship, driving account growth, and ensuring an exceptional experience for clients and consumers.
This is a highly visible, hands-on role that blends operational oversight, stakeholder coordination, and data-driven decision-making. You'll be accountable for execution across locations and driving value through strategic insights and collaboration. You won't just manage the account; you'll help shape its long-term success.
This role will require onsite presence in Burlington, TX Monday-Friday.What You'll Be Doing:- Own the operational performance of your portfolio of locations.
- Serve as the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
- Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long-term goals.
- Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
- Identify, support, and coordinate upsell and expansion opportunities within the client's portfolio.
- Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
- Manage hiring, training, and day-to-day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
- Develop and improve processes that scale while achieving operational success.
- Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly.
- Available to work ONSITE daily, Monday-Friday.
Who You Are:- You have 4-6 years of experience in account management, operations, or multi-location client support ideally in a service, hospitality, or tech-enabled environment.
- You're a proactive relationship builder. You anticipate client needs and bring strategic value without waiting to be asked.
- You're highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
- You're organized and detail-oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
- You have experience hiring, training, and managing staff, with a leadership style that's supportive, clear, and accountability-driven.
- You're a strong communicator who can coordinate stakeholders, contribute to executive-facing meetings, and guide teams through change.
- You're a natural collaborator who thrives in cross-functional environments and understands how to get things done through influence and teamwork.
- You're comfortable in Excel and internal tools, and you use data to solve problems and drive improvements.
What We'll Hook You Up With:- Competitive market salary and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Company issued laptop
- Daily subsidized lunch program (ours!)
- Travel stipen
- A fulfilling, challenging adventure of a work experience
