Position Overview:This position is overseeing a new client in the greater Boston, MA areaThe Hospitality Director is responsible for the strategic and operational leadership of a full-service corporate conference center, including catering operations, audio-visual (AV) concierge services, and room reservation systems. This role ensures a seamless, high-quality guest experience while driving operational efficiency, financial performance, and client satisfaction across all hospitality services.
Key Responsibilities:Operational Leadership- Oversee daily operations of the conference center, including meeting spaces, catering, AV services, and reservation systems
- Ensure all events and services are executed to the highest standards of hospitality and professionalism
- Develop and enforce standard operating procedures (SOPs) across all service lines
- Act as the primary point of escalation for service issues and resolve challenges in real time
Catering & Food Service Management- Direct all on-site conference center catering events in concert with Catering Manager, including corporate dining, meetings, and special events
- Partner with culinary teams to design menus aligned with client expectations and budget goals
- Ensure food quality, presentation, safety, and sanitation standards are consistently met
- Manage inventory, ordering, and vendor relationships
Conference & Event Services- Oversee the end-to-end event lifecycle, from booking through execution and post-event review
- Ensure seamless coordination between clients, catering, facilities, and AV teams
- Maintain a high-touch, concierge-level experience for clients and guests
Audio-Visual & Technology Services- Manage AV operations, ensuring all meeting and event technology is functional and up to date
- Oversee AV concierge services, including on-site support and troubleshooting
- Collaborate with IT and external vendors to enhance technology offerings
Room Reservation & Space Management- Oversee the conference room reservation system and ensure optimal space utilization
- Implement processes to improve booking efficiency and user experience
- Analyze usage data to inform planning and capacity management
Client Relationship Management- Build and maintain strong relationships with corporate clients and stakeholders
- Lead regular business reviews and gather feedback to continuously improve services
- Anticipate client needs and proactively deliver solutions
Financial & Administrative Oversight- Manage departmental budgets, P&L, and cost controls
- Track key performance indicators (KPIs) including utilization, revenue, and client satisfaction
- Prepare reports and present operational insights to senior leadership
Team Leadership & Development- Recruit, train, and manage a cross-functional hospitality team (catering, AV, front-of-house, admin)
- Foster a culture of service excellence, accountability, and continuous improvement
- Develop staff through coaching, performance management, and career growth opportunities
Compliance & Safety- Ensure compliance with all health, safety, and food handling regulations
- Maintain adherence to corporate policies and industry best practices
Qualifications:- Bachelor's degree in Hospitality Management, Business, or related field (or equivalent experience)
- 7+ years of progressive leadership experience in hospitality, conference services, or corporate dining
- Strong background in catering, event management, and multi-service operations
- Experience managing AV services and conference technologies preferred
- Proven financial acumen with P&L responsibility
- Excellent leadership, communication, and client relationship skills
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
Key Competencies:- Service excellence and customer focus
- Strategic thinking and problem-solving
- Operational efficiency and attention to detail
- Team leadership and development
- Adaptability and decision-making under pressure
Work Environment:- On-site role within a corporate conference center
- Requires flexibility to support early morning, evening, or high-profile events as needed
The salary range for this role is $80,000-$90,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills. 
