Blackbaud, Inc.

Senior Program Manager, AI Literacy & Enablement

Blackbaud, Inc. • $101K — $132K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in learning & development, focusing on enterprise-wide programs in AI, data, or technology.
  • In-depth knowledge of responsible AI principles and governance frameworks.
  • Exceptional communication skills and executive presence for presentations.
  • Strong collaboration abilities across cross-functional teams including Legal and Compliance.
  • Experience with modern instructional design methodologies for scalable learning.

Responsibilities

  • Define and execute the AI Literacy roadmap and success metrics for the organization.
  • Establish proficiency frameworks for various audiences within the company.
  • Build and scale engagement initiatives, including playbooks and campaigns.
  • Design and deliver diverse learning experiences that incorporate Responsible AI principles.
  • Collaborate with Legal and Compliance to implement Responsible AI standards.
  • Ensure training materials align with current governance policies and ethical practices.
  • Track adoption and proficiency metrics to continuously improve the program.

Benefits

  • Medical, dental, and vision insurance
  • Remote-flexible workforce
  • Wellness Programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Donations for Doers
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program
Full Job Description
About the role:
The Senior Program Manager, AI Literacy & Enablement will be responsible for executing the design, implementation, and continuous evolution of Blackbaud's enterprise-wide AI Literacy program. This role is pivotal in driving responsible AI adoption and proficiency across all functional areas, empowering teams to leverage AI tools effectively and ethically. You will serve as a thought leader and change agent, integrating AI governance, instructional design, and stakeholder engagement to foster a culture of innovation and responsible AI use.

What you'll be doing:
  • Define and execute the AI Literacy roadmap, and success metrics aligned with Blackbaud's enterprise AI goals.
  • Establish proficiency frameworks tailored to diverse audiences (e.g., product teams, customer success, leadership, and technical staff).
  • Build and scale engagement initiatives including internal communications, adoption campaigns, role-specific playbooks, and a network of AI Champions.
  • Design and deliver multi-modal learning experiences (e.g., workshops, e-learning, simulations, office hours) that embed Responsible AI principles.
  • Collaborate with Legal, Compliance, and Governance to operationalize Responsible AI standards, including acceptable use, data handling, and risk mitigation.
  • Ensure all training and enablement materials reflect current governance policies and ethical AI practices.
  • Partner with Learning & Development, Product Management, Engineering, and Knowledge Management to align AI enablement with platform capabilities and business needs.
  • Coordinate with Marketing and Communications in alignment to the AI Certification for Social Impact and to develop client-facing materials and represent Blackbaud's AI Literacy efforts externally.
  • Define and track adoption, engagement, and proficiency metrics; use insights to iterate and improve program effectiveness.
  • Support certification pathways and continuing education initiatives, where applicable.
  • Represent Blackbaud's AI Literacy program at industry events, client engagements, and public forums.
  • Stay abreast of emerging trends in generative AI, legal tech, and AI regulation; translate insights into actionable updates for internal stakeholders.


What we'll expect you to have:
  • 8+ years of proven L&D experience leading enterprise-wide learning or enablement programs, ideally in AI, data, or technology domains.
  • Deep understanding of responsible AI principles, governance frameworks, and change management best practices.
  • Exceptional communication and executive presence; comfortable presenting to senior leadership and external audiences.
  • Strong collaboration skills with cross-functional teams including Legal, Compliance, Engineering, and L&D.
  • Experience designing and delivering scalable learning programs using modern instructional design methodologies.


The starting base pay is $101,900.00 to $132,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:
  • Medical, dental, and vision insurance
  • Remote-flexible workforce
  • Wellness Programs
  • 401(k) program with employer match
  • Flexible paid time off
  • Generous Parental Leave
  • Donations for Doers
  • Pet insurance, legal and identity protection
  • Tuition reimbursement program

About Blackbaud, Inc.

Blackbaud is a cloud computing provider that serves the social good community—nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration. Blackbaud's flagship product is a fundraising SQL database software, Raiser's Edge. Revenue from the sale of Raiser's Edge and related services accounted for thirty percent of Blackbaud's total revenue in 2012. Other products and services include Blackbaud Enterprise CRM, Altru, Financial Edge, Education Edge, Blackbaud NetCommunity, eTapestry, Luminate Online, Luminate CRM, Friends Asking Friends. In addition, Blackbaud offers consultancy services to nonprofit organizations. Blackbaud was founded in 1981 by Anthony Bakker. The company is headquartered in Charleston, South Carolina. It has regional offices in Austin, Texas; Plano, Texas; St. Paul, Minnesota; and Bedford, New Hampshire. Internationally, Blackbaud has offices in London, England; Sydney, Australia and Glasgow, Scotland. Michael Gianoni is Blackbaud's CEO.
Learn more about Blackbaud, Inc.
Size
3,600 employees
Market Cap
$3 billion
Industry
Information Technology
Net Income
$7.7 million
Founded
1981
5 Year Trend
+4.9%
Revenue
$913.2 million
NASDAQ
BLKB
* Ladders Estimates

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