Koniag Professional Services, LLC a Koniag Government Services company
, is seeking a Senior Program Analyst (Continuous Process Improvement) with a TS/SCI security clearance to support KPS and our government customer at Fort Meade, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Professional Services (KPS) currently has an opening for a Senior Program Analyst (Continuous Process Improvement) for the Defense Information System's Agency (DISA). The ideal candidate will lead initiatives to identify, implement, and measure improvements across DISA's service delivery processes.
Essential Functions, Responsibilities & Duties may include, but are not limited to:- Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals.
- Collaborates across the organization to identify areas for improvement and develops actions plans for implementing appropriate solutions across the Government Customer's organization.
- Develops and maintains documentation for continuous service improvement processes and procedures
- Designs and implements service improvement projects, ensuring they deliver measurable results.
- Analyzes service performance data and customer feedback to identify trends and improvement opportunities.
- Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives.
- Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches
- Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders
- Fosters a culture of continuous improvement throughout the organization.
- Stays current with industry best practices and emerging trends in service management
Qualifications:- Bachelor's Degree in related field
- 10+ years of related experience
- Experience designing, developing, and implementing actionable continuous service process improvement strategies including the use of application program interfaces for data integration and consolidation to facilitate dashboards and data visualization.
- Experience developing and maintaining continuous service processes improvement processes, and procedures
- Experience using, managing, or implementing ITIL practices including agile, waterfall, and hybrid across unclassified and classified environments.
- Knowledge of the Service Management workflows and ITSM processes
- Expertise in Service Management and Service Integration solutions
- Experience developing long-term, strategic objectives to ensure that end user requirements will be satisfied
- Demonstrated ability to continuously improve and integrate services and procedures
- Experience in network operations, quality assurance, or related roles
- Strong understanding of architectures, and technologies supporting networks and enterprise integration projects
- Experience with network monitoring and performance management tools
- Experience with data collection, analysis, and statistical methods
- Experience developing automated and trend service quality-related metrics and key performance indicators using various methods with artificial intelligence
- Excellent problem-solving and analytical skills
- Exceptional interpersonal and written and verbal communication skills
- Must be a self-starter and able to manage competing demands
- Advanced Sharepoint, MS Word, Power Point, Excel, and Outlook skills
- Must be able to independently prepare and deliver power point presentations, reports, white papers, decision briefs, etc
- ITIL Foundation Certification is highly desired
- Continuous Process Improvement-related certification is highly desired
Clearance Requirement: - CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.
Preferred Skills:- Prior Federal government, professional services or Federal consulting experience
- Experience directly supporting the Defense Information Systems Agency (DISA)
- Software development experience, dashboard and data integration techniques to support dynamic dashboards
Education: - Bachelor's Degree in a STEM-related field.
- Bachelor's Degree in related field
Office Location and Travel:- Will be required to report onsite at the Ft. Meade, MD location 5-days a week.
- Some CONUS travel in support of the Government Customer may be required
