Type of Requisition:Regular
Clearance Level Must Currently Possess:Secret
Clearance Level Must Be Able to Obtain:Secret
Public Trust/Other Required:None
Job Family:Program Delivery and Execution
Job Qualifications:Skills:Communication, Critical Thinking, Customer Success, Problem Resolution, Scheduling
Certifications:None
Experience:8 + years of related experience
US Citizenship Required:Yes
Job Description:PROGRAM ANALYST PRINCIPAL
As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.
Meaningful work and mission impact:- Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations
- Provide scheduling and integration support as necessary for customer changes within the ICAM production solution
- Advocate for the customer to help ensure their positive experience
- Help clients take full advantage of program offerings and maximize business growth opportunities
- Establish, manage, and sustain positive business relationships with customers
- Develop or support development for products such as plans, processes, reports, briefs, training material, user guides
- Facilitate success for customer-facing requirements, changes, events, incidents, or problems
- Conduct demonstrations of delivered solution capabilities
- Assist with the planning of customer-facing services, features, and capabilities
- Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies
- Participate in Scrum calls
- Develop and manage client portfolios
- Analyze customer requirements and emerging needs to anticipate and provide solutions
- Provides expert guidance and leadership to less-experienced colleagues
- May serve as team or task lead. (Not a people manager)
- Other related duties as required
What you'll need to succeed:- 8+ years' experience and proven track record supporting IT customers as part of an enterprise environment
- Active DoD Security Clearance of SECRET, or higher
- Familiarization with DoD customers and work environments
- Bachelor's Degree (or equivalent experience)
- Highly organized and able to multi-task
- Excellent communication and interpersonal skills
- Self-driven and proactive nature
Desired Qualifications:- CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification
The likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
25-50%
Telecommuting Options:
Hybrid
Work Location:
USA MD Fort Meade
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. 
