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Senior Production Support Engineer **

Category: Service Desk / End User Services

Main location: United States, Louisiana, Lafayette

Position ID:J0926-0920

Employment Type: Full Time

Position Description:

CGI is seeking a Senior Production Support Engineer to provide advanced operational support for a highly available enterprise API platform running on Kubernetes and Apigee Hybrid within an AWS environment. Candidates must have deep Kubernetes and Apigee experience is required rather than general AWS support alone.

This role is responsible for troubleshooting complex Kubernetes workloads, API gateway and runtime issues, routing and backend connectivity, certificates/TLS, DNS, HTTP, and other platform related production problems. The engineer will lead technical triage, coordinate resolution across application, infrastructure, network, cloud, and Level 3 engineering teams, and support releases, platform changes, failover activities, and production recovery.

The position is primarily focused on production support and operational engineering, with targeted scripting and automation rather than application feature development.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Your future duties and responsibilities:

. Provide senior level production support for Kubernetes and Apigee Hybrid environments.
. Troubleshoot Kubernetes pods, deployments, replica sets, services, configurations, namespaces, and runtime issues.
. Use kubectl to investigate workload health, application failures, and configuration problems.
. Troubleshoot Apigee API Gateway, including API proxies, routing, target endpoints, runtime components, and backend integrations.
. Investigate certificates, TLS, DNS, HTTP, and application/network connectivity issues.
. Use curl, ping, traceroute, and related utilities to diagnose API and network problems.
. Use AWS, Linux, Splunk, and CloudWatch to investigate complex production issues.
. Lead technical triage and coordinate incident resolution across engineering and support teams.
. Communicate technical findings, business impact, risks, mitigation plans, and recommended actions.
. Support planned releases, platform changes, failover activities, and production recovery.
. Maintain technical documentation and contribute to operational, automation, and resiliency improvements.
. Participate in rotating 24x7 primary on call coverage.

Required qualifications to be successful in this role:

. 8+ years of hands on Kubernetes administration and production troubleshooting experience.
. Hands on Apigee API Gateway experience; Apigee Hybrid experience is strongly preferred.
. Advanced Linux troubleshooting skills and strong hands on experience with kubectl.
. Strong knowledge of Kubernetes pods, deployments, replica sets, services, configurations, and namespaces.
. Experience troubleshooting API proxies, routing, target endpoints, certificates, TLS, and backend integrations.
. Working knowledge of TCP/IP, DNS, and HTTP, along with curl, ping, and traceroute.
. Experience supporting applications and platforms in an AWS production environment.
. Experience with technical incident management, production troubleshooting, and complex incident triage.
. Ability to use logs, metrics, dashboards, and alerts to isolate production issues.
. Strong communication and stakeholder management skills, particularly during production incidents.
. Ability to work independently on complex investigations and coordinate effectively with Level 3 and engineering teams.

Desired Skillset:
Preferred: AWS Associate certification, Splunk, CloudWatch, GitLab, CI/CD, and experience supporting API platforms within a regulated enterprise.
Educational Requirements:
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $109,500.00 $139,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Skills:

• Amazon Web Services Cloud
• Kubernetes
• Problem Solving
• Production Support
• Linux