Zenoti

Senior Product Specialist

Zenoti • $85K — $110K *
Seattle, WA 98115In-Person
Enterprise Technology
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 6-9 years of experience in Implementation and support of Enterprise products
  • Strong software exposure to master product functionality and design coherent solutions
  • Excellent verbal and written communication skills for documentation
  • Ability to manage multiple projects simultaneously
  • Proficient in delivering engaging customer demos and presentations
  • Strong analytical and problem-solving capabilities
  • Willingness to travel on short notice for customer engagements
  • Good understanding of web design principles and basic web technologies like HTML and JavaScript
  • Familiarity with MS Office, JIRA, and Basecamp tools
  • Adaptable in a fast-paced environment
  • Experience in the wellness/spa industry is a plus

Responsibilities

  • Collaborate with customers to define their needs and adopt Zenoti solutions
  • Conduct product demos, walkthroughs, and solution reviews
  • Design and set up proof of concepts for major customers
  • Configure Zenoti to address specific business scenarios
  • Identify potential risks and develop mitigation strategies
  • Respond promptly to customer issues to maintain satisfaction
  • Align working hours with customer time zones for optimal service
  • Stay informed on product details, business flows, and market trends
  • Document processes thoroughly to ensure successful product implementation
  • Adhere to service level agreements and key metrics
  • Coordinate internally to meet customer requirements and expectations

Benefits

  • Be part of a groundbreaking company in the wellness and beauty sector
  • Join a diverse team that emphasizes collaboration and growth
  • Lead significant projects influencing Zenoti’s global presence
  • Engage in regular social activities and community initiatives
Full Job Description
What will I be doing?
  • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Drive demos, walk-through and solution reviews with customers.
  • Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
  • Configure Zenoti to meet customer business scenarios
  • Identify risks based on current product capabilities; define and implement mitigation plans
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction
  • In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
  • Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
  • To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
  • Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
  • Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?
  • 6-9 years of experiencein Implementation and support of Enterprise products
  • Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects.
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Open to travel on short notice to customer locations when required
  • Good to have knowledge of Web Design using HTML, JavaScript
  • Good understanding of MS Office, JIRA, Basecamp applications
  • Ability to learn new skills and operate in a fast-paced and changing environment.
  • Experience in the wellness/spa industry a plus.
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Why Zenoti?
  • Be part of an innovative company that is revolutionizing the wellness and beauty industry.
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth.
  • Opportunity to lead impactful projects and help shape the global success of Zenoti's platform.
  • Attractive compensation.
  • Regular social activities, and opportunities to give back through social work and community initiatives.


Zenoti Pay Range

$85,000-$110,000 USD

About Zenoti

Zenoti is a cloud-based software provider for the spa, salon, and medspa industries. The company's platform provides businesses with tools for appointment scheduling, marketing, inventory management, and more. Zenoti's software is used by over 12,000 businesses in more than 50 countries. The company was founded in 2010 and is headquartered in Bellevue, Washington.
Learn more about Zenoti
Size
1,500 employees
Industry
Enterprise Technology
Founded
2010
* Ladders Estimates

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