Narmi

Senior Product Operations Associate

Narmi • $121K — $143K *
New York, NY 10025Hybrid
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3 to 6+ years in Product Operations or similar roles in B2B SaaS or fintech companies.
  • Proven experience managing release processes like release notes or beta programs at scale.
  • Tech-savvy with tools like Jira, GitHub, and observability tools; capable of understanding technical documentation and code.
  • Strong interest in AI and automation, with experience using tools to streamline work processes.
  • Excellent communication skills for creating clear release notes and stakeholder updates.
  • Detail-oriented with a focus on documentation and process repeatability.
  • Ability to maintain composure during high-pressure release situations.

Responsibilities

  • Oversee the entire release notes process from drafting to publication for all Narmi product releases.
  • Lead readiness meetings (Go live / No-Go calls) in collaboration with EPD and GTM teams for each release.
  • Manage the beta program, coordinating with PMs and CS to select cohorts and integrate feedback effectively.
  • Enable new features by configuring, activating, and informing customers about releases.
  • Coordinate user acceptance testing, production deployments, and hotfixes across web and mobile apps.
  • Monitor the health of the release cycle, addressing issues proactively to ensure on-time shipping.
  • Establish streamlined communication processes for GTM teams about upcoming releases.

Benefits

  • A collaborative work environment that emphasizes a strong team culture.
  • Opportunities to contribute to AI and automation initiatives shaping product development.
  • Focus on professional growth, encouraging skills and process enhancements.
  • Mission-driven approach aimed at supporting community financial institutions against larger competitors.
Full Job Description
What you'll do (day one)

  • Own the release notes process end-to-end, from drafting through publication, across every Narmi product release.
  • Run feature readiness (Go live / No-Go calls) for each release, partnering with EPD and GTM teams.
  • Run the Narmi beta program end-to-end: work with PMs and CS to identify the right cohorts, gather and synthesize feedback, and drive each feature to a clean release alongside PMs.
  • Own feature enablement: configuring, turning on, and communicating new feature releases to Narmi's customers.
  • Coordinate UAT, production deploys, and hotfixes across Narmi's web and mobile apps.
  • Maintain the operational health of the release cycle: flag drift, escalate breakdowns, and protect the team's ability to ship on schedule.


Where you'll take this role next

  • Partner with Product & Engineering leadership on AI and automation initiatives, owning end-to-end implementation of the work that reshapes how Narmi ships product.
  • Re-invest in the operational programs Product Ops already owns to sharpen process, increase adoption, and raise the bar on quality.
  • Build outcome and action-oriented reporting that helps shape how Narmi prioritizes and develops features.
  • Establish a clear, repeatable process to keep GTM teams informed on what's shipping and equipped with the context they need to act on it.
  • Be a thought partner on how we evolve Product Ops with new technology and tooling that accelerates how Narmi builds and ships product.


What you'll bring

  • 3 to 6+ years in Product Operations, Release Management, Technical Program Management, or a closely related role, ideally at a B2B SaaS or fintech company.
  • Demonstrated ownership of a real release motion: release notes, deploy coordination, feature flagging, or beta programs at production scale.
  • Technical fluency. You're comfortable in tools like Jira/Linear, GitHub, Notion, and modern observability/analytics tools. You can read PRs, merged code changes, and feature flag configs without needing translation.
  • Genuine interest in AI and automation. You've already used AI tools to make your own work faster (e.g., n8n, Zapier, Claude Cowork/Code, agentic tooling), and you're excited to help shape how the next evolution of product development operates.
  • Strong GTM fluency. You've worked closely with Customer Success, GM, Sales, or PMM and know how to translate engineering reality into language those teams can act on.
  • Excellent written communication. Release notes, runbooks, and stakeholder updates are your craft.
  • A bias for documentation and repeatability. When you solve a problem once, you write the runbook so it doesn't need to be solved again.
  • Calm under pressure during release windows, hotfixes, and incident response.
  • A genuine passion for product. You want to understand what we're shipping and why, not just route the tickets.


Nice to have

  • Experience at a digital banking, core banking, or financial infrastructure company.
  • Familiarity with product analytics platforms (e.g. Mixpanel, Heap).
  • Experience working directly with financial institution stakeholders (banks, credit unions) and the operational nuance that comes with regulated customers.


Compensation

The base pay range for this role is $121,000 - $143,000 per year.

At Narmi, how we work is just as important as what we build. We call this The Narmi Standard:

  • High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
  • Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
  • Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
  • High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.


About Narmi

Narmi is a financial technology company that provides a digital banking platform for credit unions and community banks. The company was founded in 2016 and is headquartered in New York, New York. Narmi's platform includes features such as online banking, mobile banking, and account opening. The company's goal is to help smaller financial institutions compete with larger banks by providing them with modern technology. Narmi has partnerships with several credit unions and community banks across the United States.
Learn more about Narmi
Size
50 employees
Industry
Finance & Insurance
Founded
2016
* Ladders Estimates

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