The Seed platform is the operating system for unattended retail - powering vending, micromarket, and office coffee/delivery operations for businesses ranging from local operators to enterprise bottler divisions running tens of thousands of machines, thousands of micromarkets, and tens of thousands of delivery points.
SummaryWe're hiring a Senior Product Manager to join the Operator Experience (OE) team to own two connected pieces of the Seed platform: Seed Pro, the core vending module and foundation of the platform used by every Seed customer, and the Seed data products suite - Spotlight, Copilot, Analytics, and Intelligence - the tools that turn operator data into insight and action.
This role also carries people leadership: you'll mentor 1-2 other product managers, helping them grow their craft while staying hands-on with your own roadmap. You'll also work closely with the PMs leading 365's other Operator Experience products - Parlevel, Lightspeed, and ADM - to keep the broader OE portfolio coherent for operators who use more than one of our products.
ResponsibilitiesOwn Seed Pro- Set and drive the roadmap for Seed Pro, the core vending operations module used across our entire customer base - from small regional operators to enterprise-scale accounts.
- Translate operator pain points (route efficiency, machine uptime, planogram and pricing management, cash and inventory accountability) into a prioritized backlog.
- Partner with engineering, design, and support to ship features that measurably improve operator outcomes: revenue per machine, waste reduction, and labor efficiency.
- Act as a liaison to the Sales, Marketing, and Professional Services teams to provide product knowledge support.
Own the Seed data products suite- Set and drive the roadmap for Spotlight, Copilot, Analytics, and Intelligence - the products that give operators visibility into their business and, increasingly, AI-powered guidance on what to do about it.
- Champion the use of data and AI to help operators run better businesses - surfacing insights (e.g., machine performance anomalies, route optimization opportunities, demand forecasting, pricing recommendations) rather than just reporting raw data back to them.
- Identify where AI/ML can turn existing operator data into actionable recommendations for customers of all sizes, not just enterprise accounts with in-house BI teams.
- Stay current on practical applications of AI in operations/logistics software so the data products roadmap reflects real, usable capability rather than novelty features.
- Coordinate closely with the Seed Pro roadmap, since Spotlight, Copilot, Analytics, and Intelligence are only as good as the underlying operational data Seed Pro captures.
Lead and mentor- Coach 1-2 product managers on discovery, prioritization, and stakeholder management.
- Help set shared standards across the PM team (roadmap hygiene, dependency tracking, release documentation) so the practice scales as the platform grows.
Understand the customer- Develop deep fluency in how unattended retail operators run their businesses - route economics, commission and tax handling, micromarket shrink, OCS delivery logistics - and in the functional roles inside operator organizations (drivers/techs, warehouse, finance/ops leadership).
- Spend time with operators of varying size and sophistication, from mid-size regional players to enterprise bottler divisions with in-house BI/IT teams.
Use AI to improve your own productivity- Actively use AI tools in your day-to-day PM work - from research synthesis and spec writing to roadmap analysis - and help model this for the PMs you mentor.
- Contribute to the broader Operator Experience team's push to raise productivity across the org through smart use of AI tooling.
Requirements
Requirements- 7+ years of product management experience in B2B SaaS, with at least 2+ years owning a core module or platform area end-to-end.
- Experience in vending/unattended retail/OCS, or in closely adjacent B2B operations platforms - fleet management, field service management, route logistics/dispatch, or POS/retail operations software. We're especially interested in candidates who've worked on software that coordinates distributed physical assets, routes, or field operations.
- A track record of balancing deep ownership of one area with a broader platform view - you know how to zoom out and spot cross-team dependencies without losing momentum on your own roadmap.
- Experience mentoring or informally leading other PMs, even if you haven't held a formal management title.
- Comfort working with multi-segment customer bases - able to prioritize for both a mid-size regional operator and an enterprise account with very different needs and sophistication.
- Strong written and verbal communication; able to translate technical/platform tradeoffs for both engineering and non-technical stakeholders (sales, support, customer success).
- Comfort defining data- and AI-driven product features - you don't need to be a data scientist, but you should know how to scope, prioritize, and evaluate AI/ML-powered capabilities.
- Personal fluency with AI productivity tools (e.g., using an LLM for research, drafting, or analysis) - this is an active expectation of the role, not a nice-to-have.
