ABOUT THE ROLEAs a
Senior Product Manager, you'll take end-to-end ownership of core product areas that power millions of AI-driven conversations. You'll work closely with engineering, design, and customers to define the roadmap, drive execution, and ensure we're shipping products that are fast, reliable, intuitive - and worthy of becoming the industry standard.
This role is highly technical with a wide scope and a direct impact on our customers. You'll work across real-time audio, telephony workflows, agent behavior, and developer tools-all to build products that enable thousands of businesses to deliver faster, more reliable, and more human customer experiences every day.
KEY RESPONSIBILITIES- Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact.
- Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.
- Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.
- Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs.
- Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.
- Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities.
- Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution.
- Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.
- Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments.
- Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization frameworks tied to impact, and clear communication of tradeoffs and decisions.
YOU MIGHT THRIVE IF- 5+ years of product management experience, ideally building B2B, product-led growth (PLG) products.
- Comfortable in high-velocity startup environments and energized by ambiguity, fast iteration, and ownership.
- Customer-obsessed - you regularly talk to users, review real usage (e.g. calls, sessions, workflows), and turn feedback into action.
- Strong cross-functional collaborator, working closely with engineering, design, sales, and other partners to drive outcomes.
- Founder-level ownership and bias toward action, taking responsibility for outcomes end to end and driving work forward with urgency and accountability.
- Highly organized and execution-oriented, able to create clarity, prioritize effectively, and keep things moving in messy, evolving spaces.
- Experience working on AI products is a plus, with voice AI experience a strong advantage; you're curious, adaptable, and eager to go deep technically.
JOB DETAILS- Cash: $200,000 - $300,000
- Equity: Offer Competitive Equity
- Location: Redwood City, CA
- US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.
OTHER BENEFITS- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
- $200/month wellness reimbursement
- $300/month commuter reimbursement
- $75/month phone bill reimbursement
- $50/month internet reimbursement
COMPENSATION PHILOSOPHY- Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.
- Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.
- High Ownership: Small teams, >$1M revenue/employee, and significant equity.
- Performance-Based: Offers tied to interview performance, not experience or past salaries.
INTERVIEW PROCESS- Recruiter Screen - 15 min - Initial conversation to align on background, experience, and role expectations.
- Hiring Manager Intro - 30 min - Deep dive into your experience, problem-solving approach, and how you'd work with the team.
- Conversation with our CEO or CTO- 30 min- Speak with our CEO or CTO to help us better understand your approach to product development.
- Onsite -Final Round - Focused on a deep product walkthrough, cross-functional collaboration discussions, and a final conversation with the founders.
