Proven track record of delivering impactful software solutions
Strong understanding of quality product metrics and features
Deep empathy for customer needs through thorough research
High proficiency in interpreting both quantitative and qualitative data
Ability to thrive in ambiguous situations and define clear goals
Exceptional written and verbal communication skills
Competence in understanding technical complexities and collaborating with engineers
Responsibilities
Oversee the end-to-end reporting process, including data models and user experience
Collaborate with the AI team to anticipate operator needs and provide actionable insights
Establish a scalable data foundation for comprehensive restaurant business reporting
Ensure reporting becomes a key selling point for customer retention
Advocate for customer perspectives to shape product priorities based on feedback
Benefits
Comprehensive health coverage
Remote-first workplace
Unlimited PTO
Generous pre-IPO equity package
Additional fun perks
Full Job Description
The impact you will have
Own the understand half of reporting end-to-end - data models, the builder experience, curated reports operators reach for daily, drill-down behavior, the mobile experience, and the migration path from where we are today.
Own the anticipate half in partnership with our AI team - surface what's coming for an operator based on their business and history, and the suggestions that help them hit their goals.
Define the data foundation that scales reporting across the full restaurant business (sales, menu, guests, payouts, labor, loyalty) so both halves of the product compound over time.
Make reporting a stated reason restaurants choose Owner - showing up in customer feedback, sales conversations, and renewals as a reason they stay.
Be the loudest voice for our customers on this product. Pull signal from support tickets, ride-alongs, churn conversations, and the active backlog - and turn it into the next set of priorities.
Who you'll work with
Report directly to the GM of Payments.
Partner daily with the EM and engineering team on Money & Risk.
Work in deep partnership with our AI team on the anticipation side of reporting.
Build the analytical foundation alongside our incoming BI Analyst and Data Scientist.
Work cross-functionally with POS, Online Ordering, Loyalty, Labor, Finance, Support, Customer Success, and Sales as the product extends across the platform.
What we're looking for
5+ years of product management experience
Ability to get things done: you have a track record of shipping software that made a difference for your customers
Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
Clear written and verbal communication: you're a force for clarity and alignment, ensuring everyone's on the same page
Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffs
Pay and benefits
The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
