Senior Product Manager - Device Protection (Marketing & Growth)

LifeWorks, Inc. • $86K — $136K *
Toronto, ON M3C 0E3In-Person
Consumer Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years in product management within the wireless industry
  • Strong understanding of Profit & Loss drivers
  • Effective presentation skills at all organizational levels
  • Bachelor's degree required, MBA preferred
  • Ability to manage partnerships and negotiations
  • Demonstrated business acumen and analytical skills
  • Resilience and adaptability in handling challenges

Responsibilities

  • Drive growth in Device Protection attach rates and EBITDA contribution
  • Present key performance metrics to leadership for strategic decision-making
  • Own and execute marketing initiatives for Device Protection products
  • Collaborate with various teams to identify growth opportunities
  • Communicate the product value proposition across sales channels
  • Engage with third-party partners for alignment on program goals

Benefits

  • Comprehensive total rewards package with competitive salary and bonus
  • Minimum of 3 weeks of vacation
  • Flexible work options including in-office or remote
  • Generous company-matched pension and share purchase programs
  • Opportunities for community involvement and contributions
  • Career growth and development opportunities
Full Job Description
Description

The Device Protection, Repair & Support team puts the customer at the forefront of our design and decision-making processes, ensuring customers have options and journeys that meet their collective needs throughout their lifecycle as a TELUS customer.

Here's the impact you'll make and what we'll accomplish together

As the Senior Product Manager of Device Protection, you will support the marketing, sales performance & growth of our programs (Device Care & AppleCare+). You will be integral to driving meaningful bottom line contribution by introducing initiatives and working closely with channels to increase attach rates. Additionally, you will work closely with operations & strategy leads to help plan for the future of Device Protection products.

Responsibilities:

  • Drive Device Protection attach rate and grow the product's EBITDA contribution, while pursuing a best-in-class enrollment and claim customer experience
  • Track and present key performance indicators to leadership and stakeholders and ensure we continue to deliver on our financial & attach rate targets
  • Own the marketing programs & GTM activities to drive adoption of the Device Protection program
  • Work with Channel Marketing, Corporate Stores, Dealers, Client Experience, Digital, and the Premier Sales Organization teams to support growth and address opportunities
  • Enhance and communicate the product value proposition for and to various sales channels, business units, and end customers
  • Work closely with our third party partners & participate in regular business reviews with Vendors to ensure we remain aligned with program objectives


Reporting Relationship

  • You report to the Manager, Device Protection, Repair & Support who is supported by the Director of Device Services & rolls up to the VP, Wireless Product Marketing and Value Creation
  • You will be part of a 5 person team and will partner with 20+ team members across Marketing, Digital, Channel, Mobile Klinik, and other functions as well as external partners


Qualifications

What YOU Bring:

  • A proactive business-owner mentality and can manage initiatives/projects effectively from beginning to end, including funding and timelines, work back schedules and stakeholder governance
  • Experienced business acumen and an understanding of Profit & Loss levers and key performance measures
  • Strong problem identification skills and outstanding ability to use analytics to distill insights that allow you to make thoughtful, strategic recommendation
  • Effective communicator and can tell a compelling story in verbal and written form, including presentations across all levels of the organization
  • You have great people skills and can work collaboratively in large cross-functional teams with team members with diverse backgrounds
  • You are resilient, flexible and adaptable; you appreciate that failure and setbacks are a natural way to learn and grow
  • Keen ability to influence without authority and to drive action through ambiguity and change
  • You understand how to build positive, win-win, transparent external partnerships


Experience

  • 6+ years experience in product management & wireless industry
  • Strong understanding of Profit & Loss drivers
  • Presentation abilities and comfort interacting with all levels of the organization, as well as external business partners
  • Bachelor's degree or similar post-secondary degree, MBA is an asset
  • Partner management and negotiation experience is considered an asset
  • Wireless industry experience is considered and asset


In order to be considered on a vacancy, you must:

  • Be performing at standard in your current role for a minimum of 12 months*
  • Apply by the closing date specified
  • Meet any minimum requirements or restrictions specified in the job posting
  • Meet the minimum time requirements in your current job or have approval from your manager to post out
    *Or in accordance with applicable collective agreement


Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

Stay informed about the latest news, job alerts, and career tips from LifeWorks, Inc. by subscribing to updates. Tailor your subscription to receive information that matches your career interests and professional goals.

SEARCH LIFEWORKS, INC. JOBS

READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at LifeWorks, Inc.

More Consumer Technology Jobs

Find similar Senior Product Manager - Device Protection (Marketing & Growth) jobs:

NationwideToronto, ON