Product Strategy & Execution

• Define and execute product strategy across Conversational AI, Search, and Digital Support experiences
• Translate strategy into clear PRDs, roadmaps, and prioritized backlogs
• Maintain a continuous pipeline of delivery-ready work across multiple sprints
• Balance near-term delivery with long-term platform evolution

AI Product Development (Modern Capability Required)

• Drive development of AI-powered experiences including LLM-based, deterministic AI, and hybrid systems
• Establish and improve AI quality frameworks (evaluation, accuracy, grounding, hallucination mitigation)
• Partner with risk and compliance to ensure AI safety, governance, and responsible use
• Leverage experimentation, transcripts, and analytics to continuously improve experiences

Execution Excellence & Release Management

• Own end-to-end product lifecycle, including planning, development, testing, release, and post-launch optimization
• Lead release management practices, including release notes, readiness, and stakeholder communication
• Ensure strong quality assurance and production stability across features
• Maintain documentation across product, operational, and system workflows

Cross-Functional Leadership

• Lead cross-functional alignment across product, engineering, design, risk, compliance, and operations
• Influence stakeholders and drive decisions across multiple levels of leadership
• Champion Agile practices including sprint planning, backlog refinement, and demos

Executive Communication & Storytelling (Elevated Expectation)

• Create and deliver executive-ready presentations that clearly communicate strategy, progress, risks, and outcomes
• Simplify complex AI and technical concepts into clear narratives for leadership audiences
• Provide consistent visibility into product performance, roadmap, and key decisions

Hands-on Product & Technical Fluency

• Demonstrate “vibe coding” and rapid prototyping ability to explore ideas and accelerate delivery
• Work closely with engineering to define technical approaches, trade-offs, and implementation details
• Contribute to tool selection and product workflows across the team

What You Care About

• Delivering high-quality, intuitive client experiences that solve real problems
• Building trustworthy AI systems that are safe, compliant, and reliable
• Driving outcomes over output, with measurable client and business impact
• Creating clarity across ambiguity and aligning teams around shared goals
• Developing strong partnerships across product, engineering, and business stakeholders
• Maintaining operational excellence, system resiliency, and scalable processes
• Continuously improving through data, experimentation, and client feedback 
• Staying current on emerging trends in AI and digital experiences

Required Qualifications

Core Product & Leadership Experience

• 5+ years of digital product management experience
• Experience delivering complex digital platforms across web and mobile
• Strong ability to influence stakeholders and drive alignment across organizations
• Agile experience (Scrum, backlog management, sprint planning) 

AI & Technical Capabilities

• Experience with conversational AI, search, chatbots, voice, or machine learning-driven products
• Working knowledge of GenAI, LLMs, and AI system design principles
• Ability to evaluate and improve AI quality, performance, and safety
• Comfort working with technical teams on architecture, integrations, and data

Product Craft & Discipline

• Strong experience writing product requirement documents (PRDs) and defining clear acceptance criteria
• Experience with release management, lifecycle ownership, and product operations
• Ability to translate strategy into actionable roadmaps and execution plans

Communication & Executive Presence

• Excellent presentation and storytelling skills, with experience presenting to senior leadership
• Ability to communicate complex concepts clearly across technical and non-technical audiences
• Strong written communication and documentation skills

Preferred Qualifications

• Strong organizational skills with the ability to manage multiple priorities

• Self-starter mindset with a bias toward action and continuous improvement

• Documented “vibe coding” and rapid prototyping experience

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.