What You'll DoMobile App Strategy & Roadmap
- Own the end-to-end product vision, strategy, and roadmap for the AI Receptionist standalone mobile and desktop application.
- Define the solopreneur user journey from first download through activation, daily use, and retention - balancing simplicity with power.
- Identify and prioritize features that drive app store growth, ratings, and organic discovery, partnering with marketing and design.
- Ensure a seamless, consumer-grade experience across iOS, Android, and desktop, upholding RingCentral's standard of "work as one from any location, on any device."
App Store Distribution & Monetization
- Own the app store go-to-market strategy: pricing tiers, free trial flows, in-app upgrade prompts, and subscription billing via App Store and Google Play.
- Drive conversion optimization across the freemium-to-paid funnel, using data and experimentation to improve activation rates.
- Partner with finance and legal teams on compliance with App Store billing policies, regional pricing, and tax requirements.
- Track and respond to app store reviews, ratings trends, and competitive positioning in the app marketplace.
Solopreneur Experience & AI Interaction Design
- Define intelligent AIR agent behaviors tailored to solopreneur use cases: call answering, lead capture, appointment scheduling, and business hours management.
- Design intuitive setup and configuration flows that allow a non-technical solopreneur to go from download to live AI receptionist in minutes.
- Optimize voice and notification experiences for mobile-first contexts, applying principles of accessibility, tone, and natural dialog design.
- Collaborate with the AI Skills & Capabilities Sr. PM to bring new AI features to mobile surfaces as a first-class experience.
Data-Driven Decision Making
- Define and own the KPIs for mobile: DAU/MAU, activation rate, retention curves, churn, App Store rating, and subscription conversion.
- Leverage interaction data, behavioral analytics, and funnel analysis to inform product iterations and prioritization.
- Partner with design and research teams to run qualitative studies, usability tests, and A/B experiments.
- Drive continuous optimization of onboarding, core flows, and push notification strategies to maximize engagement.
Cross-functional Collaboration
- Partner closely with other PMs on mobile feature work affecting the broader AIR product surface.
- Work with engineering, design, data science, and marketing to ship high-quality experiences on aggressive timelines.
- Serve as the voice of the solopreneur customer in roadmap and planning discussions with leadership.
- Align with the broader RingCentral platform teams on shared infrastructure, auth, billing, and analytics capabilities.
What We're Looking For- Bachelor's degree in Computer Science, Business, HCI, or a related field; equivalent practical experience welcomed.
- 5+ years of product management experience, with at least 2 years owning a consumer or prosumer mobile app (iOS and/or Android).
- Experience with App Store and Google Play distribution, including in-app purchases, subscription models, and store optimization.
- Strong consumer UX instincts - you know what "delightful" feels like and can translate it into crisp product requirements.
- Proven ability to define and track product KPIs, run A/B experiments, and make data-informed decisions.
- Excellent communication and stakeholder management skills; comfortable presenting to executives and influencing cross-functionally.
- Familiarity with AI-powered products or conversational assistants is a strong plus.
- Bonus: experience in SMB or solopreneur markets, or with freemium-to-paid conversion at scale.
What we offer- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
About the TeamRingCentral's Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features.
RingCentral's work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
If you are hired in Belmont, CA, the compensation range for this position is between $142,800 and $204,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
