We are looking for a Senior Product Manager who will champion our customers' success by leading our product enablement and training initiatives. In this role, you will serve as the essential bridge between our product teams, our Product Marketing Enablement team, and other cross-functional departments, ensuring our customers have the exact knowledge and resources required to maximize the value of our products.

This is a unique opportunity to blend product strategy with a passion for education and user experience. You will drive the strategy, development, and delivery of high-impact training content, product documentation, and enablement programs that empower our users, partners, and internal teams globally.

• Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with upcoming product launches, broader business goals, and evolving customer needs.

• Create and Manage Training Content: Lead the creation of engaging, scalable, and high-quality training materials, including video tutorials, e-learning modules, webinars, and certification programs.

• Oversee Product Documentation: Partner directly with product teams to ensure our help center, knowledge base, and self-service documentation are accurate, user-friendly, and consistently up-to-date.

• Analyze and Optimize: Utilize data and user feedback to measure the effectiveness of training programs and documentation, continuously iterating to elevate the overall learning experience.

• Serve as a Subject Matter Expert: Act as the go-to resource for customer-facing teams (sales, support, and customer success) by developing internal enablement assets and delivering impactful training sessions.

• Collaborate Cross-Functionally: Work closely with product managers to deeply understand new features and roadmap plans, while partnering with marketing and sales to support comprehensive go-to-market strategies.

• Experience: 5+ years experience in CCaaS product management

• AI Proficiency: Proficient in leveraging AI tools and technologies to accelerate content creation, automate documentation workflows, or design modern, AI-driven learning experiences.

• Strategic Thinking: Ability to think strategically and seamlessly translate highly complex product features into clear, actionable, and engaging training content.

• Communication Skills: Exceptional written and verbal communication skills, with a natural talent for storytelling and simplifying technical concepts.

• Technical Acumen: Ability to quickly grasp, master, and explain new software products, architectures, and features without needing to be an engineer.

• User-Centric Mindset: A strong passion for understanding and improving the user experience, particularly through high-quality education and self-service resources.

• Collaboration: Proven track record of working effectively and building alignment across multiple cross-functional teams and stakeholders.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

If you are hired in Belmont, CA, the compensation range for this position is between $142,800 and $204,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.