Adobe Inc.

Senior Product Manager, AI Automation

Adobe Inc.$165K — $239K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent with 7+ years of product management experience; MBA preferred.
  • Expertise in the customer support domain, ideally with AI/ML-powered products.
  • Deep appreciation for customer needs and a passion for solving user problems.
  • Experience in launching new products and scaling mature offerings.
  • Strong technical foresight with a foundation in platform and systems thinking.
  • Excellent communication and collaboration abilities across diverse teams.
  • A proactive mindset with the capability to clarify and address problems.

Responsibilities

  • Define product strategy, roadmap, and execution for your area.
  • Utilize insights and industry trends to enhance the product experience.
  • Translate customer needs and business goals into actionable requirements.
  • Leverage data and insights to drive product decisions and measure success.
  • Collaborate closely with engineering and design to deliver quality products.
  • Foster cross-functional alignment and teamwork across the organization.
  • Advocate for the customer in all product-related decisions.

Benefits

  • A collaborative work environment focused on innovation.
  • Opportunities for professional growth and skill development.
  • Exposure to cutting-edge AI technologies in product management.
  • Supportive team culture that values diverse perspectives.
Full Job Description
The Opportunity

We’re looking for a Senior Product Manager to join Adobe’s Experience and Engagement team to help craft the future of intelligent customer support. In this role, you will spearhead the evolution of the self-service experience by developing agentic AI solutions that move beyond static automation. You will lead the development of intelligent agents capable of reasoning, leveraging real-time customer context to deliver seamless, intuitive, and highly personalized resolutions at global scale. You will evangelize high-impact product initiatives from strategy through execution, working closely with business, data, design, and engineering teams to define the vision, prioritize efforts and deliver relevant outcomes for our customers and business.

What you'll Do

  • Define product strategy, roadmap and execution for your area.

  • Bring insights and industry trends to improve the product experience.

  • Translate customer needs and business goals into clear, actionable requirements.

  • Use data and insights to influence product decisions and our measures of success.

  • Partner closely with engineering and design to deliver high-quality products at scale.

  • Champion cross-functional alignment and collaboration with partners across the organization.

  • Be a strong voice for the customer in all product decisions.

What you need to succeed

  • Bachelor's degree or equivalent with 7+ years of product management experience. MBA preferred.

  • Expertise in the customer support domain, ideally building AI/ML -powered products.

  • Deep customer appreciation, with a passion for solving real user problems!

  • Experience leading zero to products as well as scaling mature products.

  • Strong technical foresight, with a background in platform and systems thinking.

  • Excellent communication, collaboration and influencing skills across technical and non-technical teams.

  • A bias for action and the ability to disambiguate problems setting clear direction for the team.

  • Data-informed ideas, with experience using metrics to guide decision making and measuring success.

  • A builder’s mentality – pushing the boundaries of innovation while delivering business impact!

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $125,800 -- $239,725 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $165,600 - $239,725

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

About Adobe Inc.

The Omniture product suite provides an integrated set of services: advanced web analytics and segmentation (SiteCatalyst, Discover and Data Warehouse), search marketing (SearchCenter), optimization (Advanced Testing and Targeting -- Offermatica and TouchClarity), and the marketing integration platform (Genesis). They also have an iPhone application that allows customers to sign into their Omniture account and view statistics from anywhere.

Adobe Inc. Careers

Join Adobe Inc., a global leader in digital media and digital marketing solutions, and be part of a team that thrives on innovation and creativity. Adobe offers unparalleled job opportunities that propel your career forward in an environment that fosters growth and leadership. Work You’ll Do At Adobe, you will be immersed in an atmosphere of innovative solutions and exceptional leadership, contributing to projects that drastically change the landscape of digital content. Our team at Adobe is dedicated to empowering creatives and enterprises alike through cutting-edge technology and expertise. Transform the World with Your Creativity Adobe’s mission is to change the world through digital experiences. We are looking for professionals who are passionate about creativity, technology, and driving significant market evolution. Join a diverse team that values individuality and the fresh perspectives each member brings. Lead in a Culture of Innovation Adobe Inc. is synonymous with fostering a culture of innovation where your ideas can pave the way for groundbreaking digital solutions. Our leadership is committed to nurturing a dynamic and inclusive workplace that promotes career growth and development. Collaborate with the Best Work alongside a global team of talented professionals who are leaders in their fields. At Adobe, you will enhance your skills through collaboration and be inspired by the creativity and dedication of your teammates. Our networking opportunities within the company are designed to foster connections that lead to lasting professional relationships. Explore Career Opportunities Adobe Inc. offers a range of career paths from software engineering to marketing, customer experience to IT. Explore job opportunities and internships that align with your skills and passions. Adobe is committed to hiring the best talent and providing them with the training, benefits, and support needed to succeed. Innovate and Grow Drive innovation as part of the Adobe team and see firsthand how your work contributes to the company’s success and your personal growth. Engage in projects that push the boundaries of technology and creativity. Future-Proof Your Career Adobe is dedicated to the development of its employees at all stages of their careers. We offer comprehensive training programs, including leadership development and diversity training, to ensure you are equipped for the future. Our benefits package is designed to support the well-being and financial security of our team members and their families. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, curious, creative, and solution-oriented team players. Start your journey with Adobe today by exploring our exciting career and internship opportunities. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the rewarding and exciting opportunities that await at Adobe Inc.
Learn more about Adobe Inc.
Size
25,988 employees
Market Cap
$154.8 billion
Industry
Net Income
$5.2 billion
Founded
1982
5 Year Trend
+21.9%
Revenue
$12.8 billion
NASDAQ

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