Senior Product Liaison

Hawaii Medical Service Association

• $95K — $115K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree and five years of related work experience, or equivalent combination of education and work experience
  • Three years in a lead role
  • Intermediate working knowledge in Microsoft Excel, Word, and PowerPoint

Responsibilities

  • Gather and prioritize product and client requirements throughout the product lifecycle
  • Serve as a liaison between HMSA and external business, operational, and IT departments
  • Manage and implement business rules and complex product builds in the management system
  • Oversee workflow and controls for development and production promotion
  • Lead product and benefit integration and mapping activities
  • Respond promptly to incidents and other events as necessary
  • Perform miscellaneous responsibilities as assigned
Full Job Description
  1. Responsible for feasibility and requirements throughout the product lifecycle, including: gathering and prioritizing product and client (employer group, agent, consultant) requirements, refining the product vision, assessing feasibility, identifying technical and operational roadblocks, providing solutions for implementation and troubleshooting.
  2. Serve as liaison between various HMSA and external business, operational and IT departments to ensure alignment between technical and non-technical teams.
  3. Responsible for managing and implementing business rules, product guardrails and complex product and benefit builds in the product and benefits management system. Manages workflow and controls for development, review and promoting to production within the system.
  4. Primary resource for future and ongoing product and benefit integration and mapping activities with the product and benefits system and other systems.
  5. Promptly respond to incidents and other events as necessary
  6. Perform all other miscellaneous responsibilities and duties as assigned or directed.


  1. Bachelor's degree and five years of related work experience; or equivalent combination of education and work experience
  2. Three years in a lead role
  3. Intermediate working knowledge in Microsoft Excel, Word and PowerPoint

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