Job Introduction:

The Senior Product Learning Expert designs, develops, and delivers comprehensive learning experiences that empower Tekion's internal teams, partners, and customers to effectively understand and use Tekion's products. This role collaborates closely with cross-functional stakeholders to translate complex product information into engaging, scalable, and effective learning solutions. The ideal candidate has deep instructional expertise, strong product acumen, and the ability to lead training initiatives from concept to execution.

Key Roles and Responsibilities:
• Lead the design and delivery of large-scale product learning programs across multiple

formats (eLearning, ILT, VILT, microlearning)
• Partner with Product, Engineering, and Enablement teams to align learning strategy

with product launches and updates
• Conduct needs analyses, define learning objectives, and create learner-centric solutions

that improve product understanding and adoption
• Drive continuous improvement of training effectiveness through data, feedback, and

research
• Support localization, scalability, and integration of learning content across platforms

and teams
• Mentor junior and mid-level learning experts, contributing to knowledge sharing and

design quality
• Champion learning accessibility, consistency, and innovation across the organization
• Job Complexity: Manages large-scale, high-impact learning initiatives that require

strategic thinking, cross-functional collaboration, and deep product understanding
• Required Supervision: Operates independently and is trusted to lead major initiatives

and guide team learning standards
• Expertise: Advanced expertise in instructional design, product enablement, and digital

learning; viewed as a subject matter expert within the function
• Partner with Product, Engineering, and Enablement teams to align learning strategy

with product launches and updates
• Conduct needs analyses, define learning objectives, and create learner-centric solutions

that improve product understanding and adoption
• Drive continuous improvement of training effectiveness through data, feedback, and

research
• Support localization, scalability, and integration of learning content across platforms

and teams
• Mentor junior and mid-level learning experts, contributing to knowledge sharing and

design quality
• Champion learning accessibility, consistency, and innovation across the organization
• Job Complexity: Manages large-scale, high-impact learning initiatives that require

strategic thinking, cross-functional collaboration, and deep product understanding
• Required Supervision: Operates independently and is trusted to lead major initiatives

and guide team learning standards
• Expertise: Advanced expertise in instructional design, product enablement, and digital

learning; viewed as a subject matter expert within the function

Basic Qualifications

Training Facilitation & Product Proficiency Focus

• 6-8 years delivering instructor-led, virtual instructor-led (VILT), or hands-on product training in enterprise software or SaaS environments
• Position requires experience in automotive fixed operations (parts & service)
• Demonstrated mastery of 2+ complex enterprise platforms or solutions (particularly CRM, ERP, DMS, or similar systems), including ability to troubleshoot and train across multiple modules
• Proven track record delivering training to diverse audiences (end-users, administrators, system owners) across fast-paced product launch or go-live scenarios
• Strong ability to translate technical product capabilities into clear, relevant learning for different learner personas and experience levels

Required Technical & Product Competencies:

• Expert-level proficiency in Tekion DMS platform, or related automotive retail software (or demonstrated ability to rapidly master complex industry-specific systems)
• Hands-on experience with VILT delivery platforms (Zoom, WebEx, GoToTraining, or similar) and ability to facilitate engaging virtual sessions
• Comfort troubleshooting product issues during live training and coaching participants through workflows in real time
• Working knowledge of LMS platforms and ability to support content management and learner tracking systems
• Understanding of enterprise software configuration, user roles, permissions, and how product changes impact end-user workflows

Preferred Qualifications

• Experience training across multiple product domains or functional areas (e.g., both front-office and back-office systems)
• Exposure to agile or rapid-release product environments where training must adapt quickly to feature releases
• Background in automotive dealership operations or industry-specific software (DMS, CRM, point-of-sale systems)
• Experience mentoring or coaching junior trainers on delivery excellence and product expertise

Required Education & Certifications

• Bachelor's degree in Business, Communications, Education, or related field (or equivalent professional experience)
• Ability to obtain/maintain product certification or advanced proficiency badges as required by role

Perks & Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies - everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Current Tekion Employees: Please apply via the Internal Job Board in Ashby

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!