Front

Senior Product Designer

Front • $120K — $160K *
San Francisco, CA 94112In-Person
Enterprise Technology
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 7+ years of experience designing and shipping complex products across web and mobile platforms.
  • Portfolio showcasing senior-level ownership of ambiguous problems and demonstrable results, including prototypes.
  • Strong product thinking with a focus on measurable customer impact.
  • Experience designing AI-powered experiences linked to user trust and control, with portfolio examples.
  • Skilled in conducting independent research to influence product development through insights.
  • Experience creating and evolving design systems with clear documentation and structure.
  • Excellent cross-functional collaboration and communication skills.

Responsibilities

  • Lead end-to-end design for Front's core inbox and app experience, aligning on quality solutions.
  • Own product direction by defining experience principles and a cohesive vision.
  • Conduct customer interviews and usability sessions to translate insights into product strategy.
  • Collaborate with Product and Engineering to establish scope and success metrics for shipping solutions.
  • Design systems-level interactions balancing usability and power for customer support workflows.
  • Ensure consistent design across web, desktop, and mobile user experiences.
  • Use prototyping effectively to explore and de-risk solutions throughout the design process.

Benefits

  • Private health insurance options at no cost to employees.
  • Paid parental leave and flexible time off policy.
  • Mental health support and family planning assistance.
  • $100 monthly Lifestyle Stipend for fitness and wellness activities.
  • Additional Wellness Days off for months without holidays and a winter office closure from Christmas to New Year's.
Full Job Description
We are looking for a Senior Product Designer to join the Core Product Experience team at a genuine inflection point. This role will own and lead design for Front's core inbox experience, raise the bar for quality and craft as the product scales, and shape decisions that affect every team and customer who relies on Front every day.

What will you be doing?
  • Lead end-to-end design for Front's core inbox and app experience, from identifying the right problems to shipping high-quality solutions.
  • Own a product area and set direction, defining experience principles and a cohesive vision that other teams can build on.
  • Drive discovery and research by planning and running customer interviews, usability sessions, and concept tests, and translating insights into clear product strategy and design decisions.
  • Partner deeply with Product and Engineering to define scope, requirements, and success metrics, and to ship solutions that hold up under real-world operational complexity.
  • Design systems-level interactions and workflows that balance power and usability for high-frequency, high-stakes customer support work.
  • Design across web, desktop, and mobile, ensuring the experience is consistent while meeting users where they work.
  • Use prototyping as a core tool to explore, align, and de-risk solutions, from early concepts through high-fidelity interaction models.
  • Advocate for craft and clarity in tradeoffs around timeline, technical constraints, and user impact, and make principled decisions when information is incomplete.
  • Influence and scale design quality by strengthening patterns, contributing to the design system, and creating clear, reusable documentation.
  • Raise the team's bar through feedback, critique, and mentorship, helping build a culture where strong craft and thoughtful collaboration are the default.


What skills and experience do you need?
  • 7+ years designing and shipping complex products across web and mobile; experience with enterprise, operations-critical, or workflow-heavy software is a strong plus.
  • A portfolio that demonstrates senior-level ownership: tackling ambiguous problems, driving strategy and alignment, and delivering outcomes. Prototypes required.
  • Strong product thinking and the ability to connect design decisions to measurable customer and business impact.
  • Experience designing AI-powered experiences, including setting appropriate expectations, designing for trust and control, and iterating based on real usage. This work should be represented in your portfolio.
  • Comfort using AI tools in your design practice to accelerate exploration, iteration, and collaboration, while maintaining a high bar for quality and coherence.
  • Demonstrated ability to plan and conduct independent research, including recruiting, interviewing, synthesis, and influencing product direction with insights.
  • Experience contributing to and evolving design systems with scalable structure, clear patterns, and usable documentation.
  • Strong cross-functional collaboration skills: you communicate clearly, bring others along, and work with low ego while holding a high bar for the work.


Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer
  • Competitive salary
  • Equity (we are post-series D & backed by some of the best VCs in the US)
  • Private health insurance, including plan options at no cost to employees
  • Paid parental leave
  • Flexible time off policy
  • Flexibility to work from home Monday and Friday, unless posted as a fully remote role
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Winter Break - Our offices are closed from Christmas to New Year's Day!

About Front

Front is a software company that provides a shared inbox for teams. It allows teams to manage their email, social media, SMS, and chat in one place. Front was founded in 2013 by Mathilde Collin and Laurent Perrin. The company is headquartered in San Francisco, California. Front has raised over $138 million in funding from investors such as Sequoia Capital, DFJ, and Uncork Capital. The company has over 6,000 customers, including Shopify, HubSpot, and Mailchimp.
Learn more about Front
Size
200 employees
Industry
Information Technology
Founded
2013
* Ladders Estimates

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