Job Profile:

IT Project Specialist 2

Job Family:

IT Project Management

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job profile Summary:
Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description:

Enterprise Technology is seeking a Senior Product Coordinator, Degree Planner to provide dedicated coordination support to a Product Manager within the Product & UX portfolio, reporting to the Director of Product, Enterprise Technology. This position provides continuity across requirements documentation, release tracking, and quality assurance as the assigned product moves from initial rollout toward broad institutional adoption.

The Senior Product Coordinator acts as the connective tissue between product strategy and day-to-day execution. This is a highly cross-functional role. The Senior Product Coordinator will regularly engage stakeholders across academic units, advising, technical teams, and other institutional partners to gather input, validate requirements, and communicate status — requiring strong judgment about when to escalate, when to document, and when to drive a decision to closure.

Position Salary Range:$71,500 - $90,000 per year; DOE

Essential Duties:​

Requirements & analysis

• Elicit, document, and validate business and functional requirements from stakeholders across departments

• Translate business needs into user stories, use cases, or functional specifications for development teams

• Analyze current-state business processes and recommend improvements or system enhancements

• Maintain requirements traceability from intake through delivery

Data & reporting

• Analyze data to identify trends, gaps, or opportunities that inform business decisions

• Build and maintain reports, dashboards, or metrics to track process or system performance

• Perform gap analysis between current and desired system/process states

Process & documentation

• Document current and future-state workflows, process maps, and business rules

• Maintain a repository of requirements, decisions, and process documentation for audits and onboarding

• Support change management by documenting impacts of proposed changes on existing processes

Stakeholder & project support

• Serve as liaison between business stakeholders and technical/development teams

• Facilitate requirements-gathering sessions, workshops, and stakeholder interviews

• Support UAT (user acceptance testing) planning and execution, including test case development

• Assist with project planning, scope definition, and prioritization of enhancement requests

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Quality & governance

• Ensure proposed solutions align with business objectives and compliance/regulatory requirements

• Identify risks or dependencies early in the requirements or design phase

• Support post-implementation review to confirm delivered solutions meet the original business need

In addition:

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

• Collaborate across teams and actively participate in ET/ASU events and programs.

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Desired Qualifications:

• Experience eliciting, documenting, and validating business or functional requirements from multiple stakeholder groups.

• Experience translating requirements into user stories, use cases, or functional specifications for a development team.

• Experience tracking project or release milestones and managing cross-team dependencies.

• Experience supporting testing/QA cycles, including test case development and UAT.

• Demonstrated analytical skills, including the ability to interpret data or usage trends to inform decisions.

• Strong written and verbal communication skills, with the ability to work directly with both business stakeholders and technical teams.

• Experience writing and maintaining product requirements documentation in a software or SaaS environment.

• Experience with roadmap and milestone tracking tools (e.g., Jira, Confluence, Smartsheet) and managing cross-team dependencies.

• Experience coordinating QA or user acceptance testing cycles ahead of production releases.

• Experience supporting products in higher education, student information systems, or other enterprise/institutional software.

• Demonstrated ability to manage multiple release cycles or workstreams concurrently with attention to detail.

• Demonstrated ability to model empathy, compassion, and emotional intelligence.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.

• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Application instructions: In your cover letter, please provide one example where you gathered requirements on a complicated feature and how you were able to gather consensus from stakeholders. In addition, please disclose the use of AI.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$27742.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.