SeniorProductBusiness Analyst

The SeniorProductBusiness Analyst is a strategic driver of digital delivery within our QSR eCommerce application development practice. Operating across complexdigitalinitiatives,thisrole bridges business strategy and technical execution 1 translating customer and commercialobjectivesinto high-quality, prioritized requirements thatmobilize our engineering to deliverour digital ordering, loyalty, and delivery platforms. The SeniorProductBA sets the standard for requirements excellence, leads stakeholder engagement at an executive level, and actively contributes to the maturity and capability of the broader BA community of practice.

Responsibilities  Requirements & Delivery

• Lead end-to-end requirements elicitation across complex eCommerce initiatives

• Define and own epics, features, and user stories following INVEST principles 1 ensuring every item is traceable to a business outcome andprioritizedagainst the critical path.

• Work with business stakeholders to Drive ruthless backlog prioritization

• Assess functional and non-functional requirements including performance, accessibility, and security considerations for consumer-facing eCommerce platforms.

Stakeholder Management

• Lead stakeholder engagement at senior and executive levels 1facilitatingworkshops, presenting recommendations, and influencing prioritization decisions.

• Act as the primary point of contact between product, technology, and commercial teams 1 ensuring alignment across the delivery lifecycle.

• Manage competing stakeholder priorities with confidence, navigatingambiguity,and escalating decisions whereappropriate.

• Produce andmaintainstakeholder communication plans, ensuring transparency on scope, progress, and trade-offs.

Analysis & Insight

• Analyze eCommerce performance data 1 conversion rates, Average ticket value, order completion, loyalty redemption 1 to surface opportunities and inform backlog decisions.

• Define and monitor KPIs and success metrics for digital initiatives,establishingfeedback loops that connect delivery to measurable business outcomes.

• Lead post-implementation reviews and embed lessons learned into future delivery cycles.

Solution Design & Collaboration

• Collaborate closely with solution architects, engineering leads, and delivery managers to design scalable, customer-centric solutions.