Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Associate - Product and Transformation within the Wholesale Payments Business and Commercial Bank team, you will work with a team that is responsible for delivering excellent experience for Client Service and Implementations employees in the Wholesale Payments Business and Commercial Bank.  You collaboratively design and develop an online portal that facilitates best-in-class set-up and maintenance of clients, entities, accounts, products, and services; enables resolution of common client inquiries; and supports dissemination of insights and educational content. You play a key role in defining the strategic workflow that optimizes the internal client experience, which in turn enhances internal and external interactions and ensure the portal is intuitive and delivers a seamless experience with a look and feel tailored to employees’ needs.  You will have a solid understanding of lean/agile product development lifecycle and ability to write user stories and manage a feature backlog 

Job responsibilities 

• Define and deliver a strategic workflow for the middle office service and implementations platform that accounts for a variety of data, roles, lines of business and international locations
• Work closely with client service, operation colleagues, and key stakeholders to understand needs and pain points of their business processes as well as trends in the competitive marketplace
• Collaborating closely with the product and technology teams builds the core components that enable critical underlying functionality of the portal
• Develop user journeys and other artifacts that help communicate, and rally support for intuitive user experience that best meets the needs of the platform’s users
• Identify critical dependencies, other user issues, and present recommendations for resolution
• Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within the agreed timeframes
• Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs

Required qualifications, capabilities, and skills

• Minimum of 6 years of experience, including experience in product management or user experience at a financial service, technology, or fintech firm

• Self-starter able to thrive in a fast-paced, collaborative and cross-functional environment that is results-driven

• Creative problem solver, capable of developing innovative and differentiated solutions

• Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks

• Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions

• Fortitude to persevere when confronted with difficult challenges     

• Strong time-management and organizational skills with ability to objectively prioritize

• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience   

• Passion for driving toward an excellent client experience

• Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified

• Established track record of delivery of results in a complex environment

   

Preferred qualifications, capabilities, and skills

• Experience in Payment Ops space will be a value add

• Knowledge of treasury services, wholesale payments, corporate/commercial banking and client service/implementations functions and platforms a significant plus 

• Preferred experience supporting more than one CCB Operations Function/Line of Business