JP Morgan Chase & Co.

Senior Product Associate - Communication Tools

JP Morgan Chase & Co. • $110K — $130K *
New York, NY 10001In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience in product management or related field
  • Proficient in the product development life cycle
  • Experience with product discovery and requirement definition
  • Familiar with data analytics and data literacy
  • Background in developing internal platforms and workflow tools
  • Ability to apply platform thinking to solve problems
  • Strong communication and problem-solving skills

Responsibilities

  • Partner with Product Manager to discover new product opportunities
  • Plan for impacts of new features on overall product experience
  • Support user research and market analysis for strategic roadmap development
  • Analyze product metrics throughout the development life cycle
  • Write requirements, user stories, and epics for product development
  • Support development of internal customer-facing tools for effective communication
  • Translate business needs and user feedback into clear product specifications

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunity to contribute to innovative products in a leading financial organization
  • Impactful role in shaping product strategies and improving user experiences
  • Emphasis on professional development and growth within the organization
  • Access to advanced product management methodologies and tools
Full Job Description
JOB DESCRIPTION
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Communications, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

 

In this role, you will support the development of internal communication tools that help teams deliver effective customer-facing communications. You will help evolve platform capabilities by translating user needs, operational pain points, and business objectives into clear product requirements and delivery priorities. You will partner closely with technology, design, operations, controls, and business stakeholders to improve usability, scalability, and stability across the product experience.


 
Job responsibilities
  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development 
  • Support product development for internal customer-facing tools, with a focus on capabilities that enable content creation, configuration, and communication delivery workflows
  • Translate business needs, user feedback, and operational pain points into clear requirements, acceptance criteria, process flows, and other product artifacts that support front-end and platform product delivery
  • Partner with technology, design, controls, operations, and business stakeholders to deliver stable, scalable product enhancements, support production readiness, manage delivery dependencies, and promote responsible use of approved tools to accelerate workflows
 
Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • Experience supporting product development for internal platforms, workflow tools, self-service tools, content management systems, or enterprise communication tools
  • Ability to apply platform thinking to solve business problems in a scalable, reusable, and maintainable way, while balancing user needs, technical feasibility, operational impacts, and control considerations
  • Strong problem-solving, communication, and execution skills, including the ability to structure ambiguous problems, work closely with technology partners, manage competing priorities, and create clear product documentation for varied audiences
 
Preferred qualifications, capabilities, and skills
  • Demonstrated experience using approved AI-enabled tools to accelerate product management workflows, such as research synthesis, requirements drafting, prototyping, backlog refinement, stakeholder communications, or team organization.
  • Experience creating lightweight prototypes, wireframes, process flows, user journeys, or other artifacts to clarify user needs, align stakeholders, and accelerate solution design
  • Experience supporting integrations between front-end tools and back-end platforms, APIs, document systems, notification engines, workflow tools, or content management systems
  • Experience working in a highly matrixed, complex organization with multiple business, technology, operations, risk, control, legal, or compliance stakeholders
  • Familiarity with front-end product concepts, including information architecture, usability, accessibility, and workflow design
     

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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